![Jalun Narron](https://jobicy.com/react/themes/app/images/avatar.jpg) Jalun Narron # Customer Service Representative Actively looking · Member since 3 Jan 2024 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferencePart TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryTo seek and maintain a position that offers professional challenges, and the opportunity for growth, Able to utilize interpersonal skills, excellent time management, and problem-solving skills. Highly motivated and reliable Leader and team player. Confident in ability to perform all tasks given with proficiency. ## Skills 9 capabilities[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Appointment Setting](https://jobicy.com/talent/appointment-setting.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Instagram](https://jobicy.com/talent/instagram.md) ## Experience Career history ### Office Administrator/Office Manager · New Roots Realty LLC 02/28/2023 – Current• Answer phone and greet clients/ customers. • Schedule appointments with clients for final walkthroughs • Collate and distribute mail. • Maintain filling systems, both electronic and physical • Keep track of all transactions documents in the client’s database. • Act as a liaison for customers/vendors to provide excellent customer service, • Reviewing and approving supply requisitions. ### Deli Clerk · BJ’s Wholesale 03/2022 – 02/2023• Greeted customers at the counter to fulfill requests and answer questions. • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. • Maintained clean, trash-free workspaces to maximize productivity and safety. • Restocked supplies and prepared additional ingredients during downtime for expected busy periods. • Delivered exemplary customer service to guests, even in peak business periods to promote retention. • Close Deli/Open • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes. • Listened to customer requests and suggested additional menu items as appropriate to upsell products. ### Customer Service Rep · Triangle Shooting Academy 02/2019 – 09/2021• De-escalated problematic customer concerns, maintaining calm, friendly demeanor. • Upheld strict quality control policies and procedures during customer interactions. • Reviewed customer account information to determine current issues and potential solutions. • Informed customers about billing procedures, processed payments and provided payment option setup assistance. • Answered customer telephone calls promptly to avoid onhold wait times. • Answered inbound calls per day and directed to individuals or departments. • Set up and activated customer accounts. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. • Responded proactively and positively to rapid change. ## Education Learning history ### Wake Technical Community College 8/19/7/22Associate of Art Graduated This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.