Emily Foreman

# Director of Customer Success

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Product & Operations

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

A senior-level leader with 15+ years of expertise in all aspects of customer success with a dedication to building winning relationships with customers. Accomplished career managing and coaching industry-leading talent in all post-sales functions. Hands-on approach to solving problems among cross-functional teams, including sales, engineering, product, and marketing. Tech savvy with strengths in GSuite, Slack, Zoom, Intercom, Salesforce, Jira, Hubspot, Shopify, Shopify Plus, and Shopify app integrations.

## Skills

### [Salesforce](https://jobicy.com/talent/salesforce.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[SaaS](https://jobicy.com/talent/saas.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Jira](https://jobicy.com/talent/jira.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[HubSpot](https://jobicy.com/talent/hubspot.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Slack](https://jobicy.com/talent/slack.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[B2B](https://jobicy.com/talent/b2b.md)[Intercom](https://jobicy.com/talent/intercom.md)[Hiring](https://jobicy.com/talent/hiring.md)[B2C](https://jobicy.com/talent/b2c.md)[Customer Journey Mapping](https://jobicy.com/talent/customer-journey-mapping.md)

## Experience

Senior Customer Success Manager @ Churn Buster  October 2022 - November 2023 Owned and managed the full customer pre-sales process, including customization of product demos to align with customer pain points. Leveraging deep understanding of e-commerce dynamics, customer behavior, and platform capabilities to implement optimal product usage and value.

General Manager @ CartHook  January 2021 - June 2022 Transitioned to an executive-level role with the primary focus of leading the team and company to asset acquisition. Coordinated short- and long-term planning, strategic decision-making, and resource allocation to properly control costs.

Director of Customer Success & Support @ CartHook  December 2017 - January 2021 Owned managing customer success and support team in a fast-paced environment. Coached and supervised the team, serving as customers' voice to drive adoption and long-term growth for new and existing customers. Owned all customer escalations.

Implementation Director, Customer Success @ Emma, Inc  November 2016 - November 2017 Oversaw customer success operations and implementations with a team of three top-performing onboarding specialists responsible for end-to-end ownership of 200+ new accounts. Partnered with the Marketing team to completely overhaul and improve the company's customer training program, Emma 101, designing and launching an automated onboarding email workflow to nurture lower-tier accounts.

## Education

Columbia College Chicago  2000 - 2004  Marketing & Adverstising

Portfolio not available.