![Deja Thornton](https://jobicy.com/react/themes/app/images/avatar.jpg)
Deja Thornton

# Customer Success Specialist

Actively looking · Member since 12 Jan 2024 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, ContractExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryDedicated and passionate Customer Success Professional with 5+ years experience.
With a passion for customer success, a collaborative mindset, and a results- oriented approach, I am eager to contribute to the growth and satisfaction of a customers dynamic and customer centric organization as a Customer Success Specialist. Currently studying SDR courses via CourseCareers.

## Skills

4 capabilities[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Sales](https://jobicy.com/talent/sales.md)[Technical Support](https://jobicy.com/talent/technical-support.md)

## Experience

Career history

### Contact Center Agent (SBA) · Goldschmidt & Associates

currentRespond to incoming calls, emails, and other communication channels from small business owners seeking information and assistance. Provide accurate and timely responses, demonstrating empathy and professionalism while addressing their needs.
• Identify and assess customer issues, ofering suitable solutions, and guiding smal business owners through various processes, such as loan applications, grants, and other SBA programs. Utilize available resources and escalate complex issues when necessary.

### Customer Service Representative · Forrest Solutions(Cardworks)

September 2022 – February 2023Record customer interactions, inquiries, and resolutions ni the company's customer relationship management (CRM) system accurately and promptly. Generate reports, identify trends, and provide feedback ot improve processes and customer experience.
• Record customer interactions, inquiries, and resolutions ni the company's customer relationship management (CRM) system accurately and promptly. Generate reports,
identify trends, and provide feedback to improve processes and customer experience.

### Customer Success Specialist · Snapsheet

April 2022 – August 2022Guide new clients through the implementation and onboarding process, ensuring a smooth transition to Snapsheet's solutions. Collaborate with cross-functional teams to gather requirements, configure the platform, and provide training and support to enable customers to utilize the system effectively.
• Ensure the success and satisfaction of customers who utilize Snapsheet's digital claims management solutions. Educate customers on the features, functionalities, and benefits of Snapsheet's solutions. Conduct product
demonstrations, and workshops to promote utilization of the platform.

## Education

Learning history

### Trotwood Midsion High School

2014 – 2018Diploma

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