![Victoria Huntley](https://jobicy.com/react/themes/app/images/avatar.jpg)
Victoria Huntley

# Customer Service Representative

Actively looking · Member since 13 Jan 2024 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryfrom 18 USD/hourlyWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryCustomer Service Representative dedicated to providing quality care for ultimate customer satisfaction
with the proven ability to establish and maintain excellent communication and relationships with
customers. Seeking an opportunity where I can contribute by focusing on identifying customer needs
and delivering effective solutions to all problems. Excellent time management skills combined with a
superior knowledge of the customer service industry.

## Skills

6 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Adobe](https://jobicy.com/talent/adobe.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[CSS](https://jobicy.com/talent/css.md)

## Experience

Career history

### Customer support · Humana

01/22 – 08/23Provided excellent customer service to Humana members, responding to inquiries and resolved issues
in a timely manner.
• Assisted the company with attaining the highest customer service ratings, earned 100% marks in all
grading categories including communication skills, listening skills, problem resolution and politeness.
• Utilize knowledge of the company's products and services to answer questions and provide solutions.
• Accurately document all interactions with customers in the system
• Follow up on customer inquiries as needed.
• Maintained a positive attitude while interacting with customers in a fast paced environment.
• Identified opportunities for improvement in customer service processes.
• Assisted with training new customer service representatives.
• Monitored customer feedback and suggest changes to improve customer satisfaction.
• Stayed current on product updates and changes.
• Provided support to other departments as needed.
• Participate in team meetings and brainstorming sessions.
• Adhered to all company policies and procedures

### Office administrator payroll clerk · Mover Dudes

03/06 – 11/21Managed a large volume of inbound and outbound calls, emails, and chats with knowledge and
efficiency.
• Identified and addressed customer needs.
• Provided expert answers to questions about products, pricing, and availability while presenting the
value of our product portfolio to customers.
• Met customer-service department sales leads when opportunities would arise.
• Followed company guidelines and procedures for communications with minimal supervision.
• Recommended improvements to company processes.
• Maintained daily recordings and documentation of issues and resolutions in a database for sales and
executive management teams to review

## Education

Learning historyNo education data available.

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