Deepali Sidhu # Sales and Service Manager Location CanadaDesired Salary 45 - USD/hourlyWork preference Full TimeLinks Status Actively looking Field / Industry Customer Success * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Hindi - Report [Overview](#overview) ## About Me I am Enthusiastic, devoted, and deeply passionate about the pursuits and interests at hand. I am Diligent and industrious, demonstrating a strong work ethic and commitment to tasks. ## Skills ### [Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Sales Management](https://jobicy.com/talent/sales-management.md)[Sales Operations](https://jobicy.com/talent/sales-operations.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[People Management](https://jobicy.com/talent/people-management.md)[Inside Sales](https://jobicy.com/talent/inside-sales.md) ## Education Guru Nanak Dev University 2002 - 2004 Master Of Arts I mastered an Indian Language ## Experience Inside Sales Manager @ Cantiro Homes- Edmonton Canada Jul • Approve reports: Accomplishments, Traffic & Sales Reports. • Work with inside sales relationships. • Organize the collection and interpret sales competition information. • Plan meetings as necessary and facilitate communication between sales representatives in the field and head office. • Curate and cultivate realtor partner relationships. Negotiate listings and fee schedules. Gauge effectiveness of performance (KPI’s) • Update job knowledge by participating in educational opportunities. • Interview potential new hires. • Onboarding and training the new hires. • Coordinate staffing and show home coverage (new hires, vacation coverage) • Approve vacation for sales team (Associates & AMs) & coordinate coverage in their absence • Coordinate, create and implement sales training resources (Sales Mastery Sessions) • Monitor spec home inventory. • Involvement in new show home set up and execution – model selection, model options, exterior colours, interior design features, sales centres and overall budget. Attend all meetings and walkthroughs • Attend weekly Marketing meetings. Coordinate and approve any sales focussed marketing initiatives • Coordinate shops for internal sales staff or our outside competitors • Attend Builder and Developer events • Sales Resource Tool Development • Problem-solving - interdepartmental concerns with sales proposals Sales and Service Manager @ Deyaar Development Pjsc- Dubai, Uae To 2022 • Responsible for hiring, building, and inspiring a dynamic team and leading them to deliver their best performance as per company standards. Allocation of resource to ensure effective manpower utilization and high productivity. • Managing business development - realtor partner relationships. Negotiating listing and commission fee percentages. • Manage internal and external teams of more than 100 members on a regular basis, ensuring their capabilities according to the product line. • Implement the sales strategy for the launched projects. • Problem solving and workload & timelines management. • Recommend and drive required marketing activities to boost sales as well as ensuring effective communication with ultimate customer reach. • Assisted in Design and development of the new launch of Multi-Family products; had successful launches of 3 projects under my leadership worth approx. 850 million dollars, assisted in decision of prices and product offers. • Prepare and execute sales plan for the department with a focus on productivity and staff motivation. • Interact with international and domestic brokerage firms (reality companies) to expand the prospect data base and complement the sales efforts at the domestic level, and assisting in contract signatures. • Identify and develop market opportunities and recommend product pricing and channel deployment based on the identified customer segments. • Auditing leads in the database. • Accountable for all channels of client relations (calls, walk-ins, emails) and resolve escalated customer Issues and operational matters. • Coordinate with Clients, Sales members and internal departments as deem necessary to improve client experience Assistant Sales Manager Intl Business @ Deyaar Development Pjsc- Dubai, Uae 2016 - 2017 Assistant Manager International Sales and Partner management- May 2016 - July 2017 • Planning international Sales strategy and activities. • Training and development of international realtors for local sales in targeted countries which include India, Kenya, China and Hong Kong. • Planning and executing international property show in coordination with internal teams and external realtors. • Travelling to international markets for business developments. • Designing and implementing Standard Operating Procedures for International Division. • Preparing the agreements for Channel partners in coordination with the legal department. Sales Relationship Manager @ Deyaar Development Pjsc- Dubai, Uae To 2016 • Managing all channels of client relationship/ customer service. • Managing property sales, property consolidation and generated exceptional numbers for the company during the global downturn. • Preparing reports on behalf of the Sales Department to company’s audit team and liaising with relevant departments (Operations, Accounts, Legal and Client Relations). • Converting clients from the cancelled projects to Ready or under construction projects (property consolidations). • Expanding broker network to grow business.