![Ramoy Anderson](https://jobicy.com/react/themes/app/images/avatar.jpg) Ramoy Anderson # Customer service and Sales Representative Actively looking · Member since 22 Jan 2024 [Message](https://jobicy.com/dashboard-page.md) ShareLocationJamaicaDesired salaryfrom 15 USD/hourlyWork preferenceFull Time, Part TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a diligent hard working person who has excellent customer service, sale and retention skills. I works well with others, I’m capable of adapting and working in any type of work environment. I am a very attentive and have good problem solving skills which can amount to efficient work being done. As a result of experience gained from previous jobs I have developed great customer cares skills and patience toward all types of people in any situation. Customers who are irate and are willing to cancel service I am able to calm them down and advise them of the current situation, carefully recommend new services and upsell were necessary to get customers the experience they need with the products offered. I am a willing person, anything I don’t know I’m willing to learn and apply to make my work experience better for myself and the company. ## Skills 6 capabilities[Appointment Setting](https://jobicy.com/talent/appointment-setting.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Sales](https://jobicy.com/talent/sales.md) ## Experience Career history ### Sales Expert · Centerfield 2021 – PresentLiaised with customers to determine needs, provide recommendations and upsell services. • Guided customer decisions with knowledge-based advice to ensure suitable product selection. • Meet and exceed company KPI. • Prioritized daily tasks and managed workflow in high-volume call center environment. • Applied innovative upselling techniques to increase customer order value and encourage future purchases. • Actively listened to identify, cater and exceed customer needs and expectations. ### Customer service representative · Continuum Global Solutions 2020 – 2021Responsible for providing excellent customer services to inbound calls from customers who are broke down and need road side service in a timely manner • Make outbound call to customers and vendor to make sure service was carried out in time frame given a if not come up with a resolution quickly • Answer questions about company policies and help direct potential new customers to correct lines and locations • Consistently went extra mile to achieve customer satisfaction. • Input customer information, call notes and personal data onto internal database. • Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices. ### Customer service representative · Conduent 2018 – 2020Responsible for providing excellent customer services to inbound calls from customers who are broke down and need road side service in a timely manner • Make outbound call to customers and vendor to make sure service was carried out in time frame given a if not come up with a resolution quickly • Answer questions about company policies and help direct potential new customers to correct lines and locations • Consistently went extra mile to achieve customer satisfaction. • Input customer information, call notes and personal data onto internal database. • Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices. ## Education Learning history ### Cornwall Automotive Training Institute 2015 – 2016Automotive engineering ### Cornwall College 2008 – 2013Mechanical Engineering This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.