![Priscilla Masina](https://jobicy.com/react/themes/app/images/avatar.jpg) Priscilla Masina # Business Relationship Support Associate Manager Actively looking · Member since 23 Jan 2024 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am seeking a position where I can and apply my problem-solving skills to provide fast and accurate support for a wide range of customers. I have worked in various fields and I love learning new things and helping customers. I’m a hard worker and granted the opportunity, I would love to work for your company. ## Skills 20 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Adobe](https://jobicy.com/talent/adobe.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Client Management](https://jobicy.com/talent/client-management.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Coaching](https://jobicy.com/talent/coaching.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Diversity And Inclusion](https://jobicy.com/talent/diversity-and-inclusion.md)[Editing](https://jobicy.com/talent/editing.md)[Email](https://jobicy.com/talent/email.md)[Empathy](https://jobicy.com/talent/empathy.md)[Employee Relations](https://jobicy.com/talent/employee-relations.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md) ## Experience Career history ### Business Relationship Support Associate Manager · Wellsfargo Bank February 2020 – currentI have worked in customer service for over 20 years and have lead a team of 10+ employees, providing direct support, coaching and subject-matter expertise regarding product and technical troubleshooting for employees assisting customers via phone or emailing in questions regarding their commercial credit card program. I have lead a successful team for the last 4 years as a manager, where employees stats have been the top of the department consistently. ### Team Lead · Wellsfargo June 2016 – February 2020Lead a team of individuals by providing direction, instructions and guidance to assist customers with their corporate credit card program. Provided process improvements for various tasks and created training documents and videos for senior team members and new hires to efficiently process maintenance and assist customers on managing their credit card program. ### Customer Service Officer · Wellsfargo January 2009 – June 2016 ### Account Manager · Discover Financial Services May 2003 – June 2008 ## Education Learning history ### Granger High School August 1999 – June 2002Graduated with diploma This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.