Emmanuel Ahimana

# REMOTE customer success Job (Part time)

Location CanadaDesired Salary 20 -  USD/hourlyWork preference Part TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   French -

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[Overview](#overview)

## About Me

Hi!

I'm a seasoned bilingual (French/English) customer success professional with over 10 years of experience in building strong client relationships across retail, telecommunications, and corporate. I'm currently in a customer success role at JTI-MacDonald. I specialize in all things relating to onboarding, engagement, and retention.

My track record includes managing multi-brand customer support at VF Outdoor (for brands like The North Face, Vans, Timberland, Jansport) and exceeding retention goals at Fido/Rogers, consistently delivering exceptional customer experiences through both analytical and interpersonal skills.

Right now, I'm looking at remote roles on a part-time basis (20-25 hours a week).

Anything else interesting about me? Hmm, well if I'm not listening to podcasts, I'm probably in the gym or watching docuseries on Netflix/Youtube.

There's a lot more that I can add here, but I'll leave that for the interview if given the chance.

If interested, email me here:  emmanuel.ahimana.m@gmaill(dot)com

Voilà, Emmanuel!!

## Skills

### [Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Journey Mapping](https://jobicy.com/talent/customer-journey-mapping.md)[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)

## Education

Cavelier de Lasalle  2001/2005  High School

COLLÈGE ANDRE-LAURENDEAU --  2006/2009  College Degree

## Experience

Customer success & Account management @ JTI Macdonald  2022 - Present      Customer service representative @ VF Corporation (eCommerce team)  2016/2022      Customer Relations (retention) @ Rogers/Fido communications  2011/2016