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# Customer Satisfaction Manager

Location ColombiaDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Product & Operations

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Dynamic professional with over 10 years of experience across diverse industries. Accomplished Development Manager with a strong focus on results, demonstrating a proven track record of enhancing market performance and operational efficiency. Proficient ni analytical thinking, strategic planning, and leadership, with a talent for cultivating strong relationships with stakeholders at al levels.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Training](https://jobicy.com/talent/training.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Team Management](https://jobicy.com/talent/team-management.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)

## Experience

PROJECT LEADER @ Tendency Apps  / 2016 Project Planning: Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders and team members.
• Team Coordination: Assemble and lead cross-functional teams, including developers, designers, and quality assurance specialists, to execute project tasks effectively.
• User Testing and Feedback: Organize user testing sessions to gather feedback on new features, and analyze results ot inform future development.

Administrative Manager @ Fenadi  2016 - 2023 Strategic Planning: Develop and implement administrative strategies that align with the company's goals and objectives.
• Team Leadership: Oversee and mentor administrative staff, fostering a collaborative and high-performance work environment.
• Budget Oversight: Manage and analyze the administrative budget, ensuring resource allocation is efficient and aligned with company priorities.
• Policy Development: Create and enforce administrative policies and procedures to improve operational efficiency and compliance.
• Vendor Management: Negotiate contracts and manage relationships with vendors and service providers to ensure quality and cost-effectiveness.

Customer Satisfaction Manager @ Furnished Finder  2023 - current Oversee revenue retention initiatives ot enhance customer loyalty and minimize churn.
•
Lead and manage a team of 14 professionals, fostering a high-performance culture and
ensuring effective collaboration.
• Managed the refund process for eligible customers ni accordance with internal
policies. /
• Responsible for managing disputes (visa, MC, Amex) across various networks within the company, including B claims and addressing potential threats.
• Processed refunds, restructured the retention policy to align with company and market
requirements, and managed multiple payment processing platforms.
• Generate comprehensive reports to analyze performance metrics and identify areas for
improvement.
• Develop and implement strategic initiatives ot optimize biling operations.
• Establish and refine procedures and protocols to build a robust billing division

## Education

Universidad del Rosario  2008 - 2013  Business administration

Universidad del Rosario  2008 - 2013  Supply Chain Management

Instituto Europeo de Posgrados  2019 - 2021  MBA

Portfolio not available.