![Aleisha Jones](https://jobicy.com/react/themes/app/images/avatar.jpg) Aleisha Jones # Customer Service Representative Actively looking · Member since 4 Jan 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationJamaicaDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI have over two years of experience in customer service, during which I have consistently prioritized customer satisfaction and effective team collaboration. I am a goal-oriented and self-driven professional, skilled in using various CRM tools to enhance customer interactions and streamline workflows. I am also adaptable and flexible, willing to work shifts, including weekends, to meet the needs of the team and customers ## Skills 9 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[B2C](https://jobicy.com/talent/b2c.md)[Billing](https://jobicy.com/talent/billing.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Empathy](https://jobicy.com/talent/empathy.md)[Flexibility](https://jobicy.com/talent/flexibility.md) ## Experience Career history ### Sales Representative · Country Fresh Farm August 2021 – January 2022• Built and maintained strong relationships with clients, ensuring consistent sales growth. • Promoted and educated customers on the benefits of products, leading to increased customer loyalty ### Associate Account Management · Sutherlang Global Services February 2022 – May 2024• Managed customer accounts and provided exceptional support to resolve inquiries and issues. • Achieved and exceeded performance targets through strong communication and problem-solving skills. • Collaborated with team members to optimize customer service strategies. • Resolved billing inquires and made sales proposals ### Lifeguard · American Pool May 2024 – September 2024• Ensured the safety of patrons by maintaining vigilance and enforcing safety protocols. • Provided excellent customer service, contributing to a positive environment for guests. ## Education Learning history ### Manchester High School September 2014 – July 2021High School Dilpoma This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.