Marcelo Plaza

# Customer Service Representative

Location PeruDesired Salary 20 -  USD/hourlyWork preference Full Time, Contract, Part TimeRelocation NoLinks Status   Actively looking Field / Industry Admin & Virtual Assistant

* ShareSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Bilingual marketing professional with a focus on projects that advance sports, music, and
sustainability. Demonstrates strong analytical skills and a holistic vision, complemented by a
keen interest in research and innovation. Proven track record in managing patient
information and laboratory samples while ensuring compliance in various clinical trials. Highly
organized and dedicated, equipped with excellent communication and planning abilities.

## Skills

### [Customer Support](https://jobicy.com/talent/customer-support.md)[B2C](https://jobicy.com/talent/b2c.md)

## Experience

Customer Service representative @ Concentrix  10/22 - 04/23 Answered inbound calls, chats and emails to facilitate customer service.
Assisted customers with returns, cancellations, queries, exchange rates, and
technical support.
Informed customers about billing procedures, processed payments, and provided
payment option setup assistance.

Market Study @ Molident Odontología Integral S.A.C.  04/24 - 06/24 Coordinated extensive research on halitosis across various academic and medical
institutions in Peru.
Structured, evaluated, and interpreted research data.
Guaranteed all stages of clinical trials complied with Good Clinical Practices
principles.

Event Assistant @ Marketing & Creatividad  01/19 - 07/19 Coordinated C-level executive attendance at Red Hat corporate events.
Supervised event execution, including branding placement.
Organized materials, cleaned facilities and set up equipment to prepare for events.

## Education

Universidad San Ignacio de Loyola  04/24 - 12/25  Marketing

Portfolio not available.