Mike Erickson

# Director, Account Management

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Product & Operations

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

No languages specified.

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Proven Results-Driven Account Management & Customer Success Professional.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Business Development](https://jobicy.com/talent/business-development.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Forecasting](https://jobicy.com/talent/forecasting.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Partnership Building](https://jobicy.com/talent/partnership-building.md)

## Experience

Senior Director, Account Management @ GXO  Jan 2022 - Nov 2023 • Functioned as the primary point of contact and escalation point for three assigned accounts
representing over $300M in annual client revenue.
• Maintained key performance indicators to meet or exceed customer needs and increase client
satisfaction.
• Engaged with operations management to address operational issues resulting in new business
development representing revenue of over $10M.
• Responsible for commercial management, P&L oversight, integrating industry trends, the
deployment of new products and initiatives.

Director Key Accounts @ ModusLink  2017 - 2022 •	Functioned as the primary point of contact and escalation point for two assigned accounts representing over $200M in annual client revenue.
•	Responsible for building and maintaining client relationships and key performance indicators.
•	Provided ongoing training to super-users to develop and implement 100+ compelling, user friendly, Power BI data stories, dashboards, and visualizations for customer accounts in the US, China, and Mexico for 20+ clients.
•	Eliminated 100% of plastic from client kitting BOMs aligning with ESG compliance and client targets.

Solution Design Consultant @ ModusLink  2014 - 2017 •	Initiated and conducted financial and process analysis for 30+ business processes encompassing forward and reverse logistics, warehouse management, refurbishment, failure analysis and repair.
•	Collaborated with a customer facing RFP pipeline response team to build data-driven presentations, documentation, and visualizations.
•	Implemented solutions, onboarding three new clients meeting implementation timelines representing $10M in new business.
•	Functioned as an in-house trusted advisor of product knowledge, responsible for devising inventive solutions that address supply chain obstacles, business requirements, and identified opportunities.
•	Consulted and presented innovative solutions for improved business outcomes

Global Account Manager @ ModusLink  2013 - 2014 •	Successfully transitioned a significant segment of the accessories business to support regional footprint reductions.
•	Exhibited strong leadership in coaching internal teams across multiple geographies. Managed supplier scorecards, KPIs and regular reporting of SLAs

## Education

Utah Valley University  1995 - 2000  Business Management

Attended two years.

Portfolio not available.