![Donna Calderon](https://jobicy.com/react/themes/app/images/avatar.jpg) Donna Calderon # Customer Service | Scheduler Actively looking · Member since 7 Feb 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, Part Time, TemporaryExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a highly motivated individual with exceptional customer service abilities and experience. *Organized *Team Collaboration *Proactive- taking initiatives *CRM, Ring Central, Connect, emails, text, Zoom *Problem Solving ## Skills 11 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Research](https://jobicy.com/talent/customer-research.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Email](https://jobicy.com/talent/email.md)[Google Search Console](https://jobicy.com/talent/google-search-console.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Patience](https://jobicy.com/talent/patience.md)[Team Building](https://jobicy.com/talent/team-building.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md) ## Experience Career history ### Sub-VA Scheduler · Elite Medical Staffing Feb 2024 – Jan 2025contract ### Weekend VA | Scheduler · Home Care August 2023 – Feb 2024Contract ### Reservations Agent · Provincial Airlines 2005 – 2007* First line of contact for client | customers inquiries, bookings | reservations, complaints. *Proactively identify issues before they escalate by monitoring flight status leading to overall smoother client experience. *Maintained high levels of accuracy in data entry. *Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times. ### Front Desk Agent · Best Western Hotel, St. John's 2004 – 2005*First line of contact for clients' inquiries, reservations, payments, bookings, complaints and anything clients may need while staying at the hotel. * Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services. * Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special request. ### Front Desk Agent · Fairmont Hotel- St. John's 2003 March – 2003 December*Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business. *Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner. * Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed. ## Education Learning history ### College of the North Atlantic 2000 – 2003Tourism Studies in Hospitality Diploma ### United Doctors Medical Center and Colleges 1988 – 1991Bachelor of Science in Nursing- 3rd year level- undergraduate This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.