Cadarious Mayberry

# Customer Support Specialist

Location United StatesDesired Salary 26 -  USD/hourlyWork preference Full Time, Part TimeRelocation NoLinks Status   Actively looking Field / Industry Admin & Virtual Assistant

* ShareSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Experienced customer support professional with a background in remote and in-person service. Comfortable handling a high volume of inquiries, troubleshooting issues, and communicating clearly across multiple channels. Familiar with CRM and ticketing systems, staying organized while resolving customer concerns efficiently. Have worked in fast-paced environments where multitasking and problem-solving were key. Enjoy helping people, making processes smoother, and ensuring a great customer experience. Tech-savvy, adaptable, and always ready to learn.

## Skills

### [Communication](https://jobicy.com/talent/communication.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Jira](https://jobicy.com/talent/jira.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Slack](https://jobicy.com/talent/slack.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Billing](https://jobicy.com/talent/billing.md)[Canva](https://jobicy.com/talent/canva.md)[Google Docs](https://jobicy.com/talent/google-docs.md)[Administration](https://jobicy.com/talent/administration.md)[Android](https://jobicy.com/talent/android.md)[Email](https://jobicy.com/talent/email.md)

## Experience

Security Guard/Dispatcher @ Allied Universal/Airbnb  10/2022 - 12/2024 Experienced in dispatch operations, emergency response, and security monitoring. Trained in handling emergencies, logging calls, creating tickets, and providing customer support. Skilled in monitoring surveillance systems, enforcing safety procedures, and guiding employees and security staff during critical situations. Strong problem-solving abilities in high-pressure environments.

Member Service Representative @ Broadway SF  03/2016 - 06/2022 Managed and have experience in customer support, sales, and administrative tasks. Managed incoming calls, data entry, and office support while staying informed on events and promotions. Skilled in resolving customer complaints, handling special requests, and ensuring positive guest experiences. Able to multitask, shift priorities, and problem-solve in fast-paced environments. Maintained theater safety, executed closing protocols, and provided professional service to patrons.

Concierge Ambassador @ Emerald Fund Inc.  07/2017 - 03/2019 Provided resident support by handling maintenance requests, forms, and submissions. Assisted in planning property events and coordinating reservations, appointments, and bookings. Ensured common areas and amenities were maintained and secured. Managed visitor check-ins for security and organized parcel inventory with resident notifications.

## Education

City College of San Francisco  n/a  Theater Arts

Portfolio not available.