Kiersten Reeve

# Customer Service Representative

Location United StatesDesired Salary UnspecifiedWork preference Full TimeRelocation NoLinksNot setStatus   Actively looking Field / Industry Customer Success

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Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I have worked for seven years in various fields of customer service from retail to food and to remote support. I am driven and passionate about assisting others and always strive for the best support while surpassing metric standards. I always strive for growth either professionally or in my personal life and am up for any challenge that may present itself.

## Skills

### [Salesforce](https://jobicy.com/talent/salesforce.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Google Sheets](https://jobicy.com/talent/google-sheets.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Client Management](https://jobicy.com/talent/client-management.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Google Docs](https://jobicy.com/talent/google-docs.md)[Appointment Setting](https://jobicy.com/talent/appointment-setting.md)[Google](https://jobicy.com/talent/google.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)[Customer Research](https://jobicy.com/talent/customer-research.md)[Typing](https://jobicy.com/talent/typing.md)[Google Slides](https://jobicy.com/talent/google-slides.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Phone Support](https://jobicy.com/talent/phone-support.md)

## Experience

Customer service representative @ Rite Aid  03/2023 - Present - Process 40-80 daily customer interactions via multiple channels, managing sensitive data through SalesForce while ensuring HIPAA compliance and
resolving technical issues
-Mentor new team members on company protocols and customer service best practices while maintaining high-quality documentation standards
-Conduct thorough research for claims validation, implementing systematic approaches to resolve complex customer account inquiries
-Drive customer satisfaction through proactive outbound communication and comprehensive account assistance across multiple service channels
-Foster positive customer relationships while coordinating with cross-functional teams to address technical difficulties and resolve account
discrepancies

## Education

Dana Hills High School  09/2014 - 06/2018  High school

Portfolio not available.