Caio Del Neri

# Customer Service Agent

Location BrazilDesired Salary UnspecifiedWork preference Full Time, Contract, Part TimeLinks Status   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Portuguese -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

My entire professional life has been dedicated to customer service.
I've been working with customer service since my first job.
Provided customers with quality assistance through phone calls, emails, and internet chats.
Offered new services based on the needs of a customer.
Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
Experienced and driven call center agent with customer service skills

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Communication](https://jobicy.com/talent/communication.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)

## Experience

Bilingual Customer Support Agent @ Mindy Support / Hitme Bet  December,2024 - February, 2025 Assisted players with payment inquiries, account-related issues and general customer concerns via email and live chat.
Adapted to different cultural and regulatory environments to deliver seamless customer support in multiple regions.
Collaborated with cross-functional teams to improve service quality and enhance the player experience.

Bilingual Customer Support Agent @ Pexly Customer Care Outsourcing Solution / Hitme Bet  June, 2024 - February, 2025 Provided services for Hitme Bet, a gaming company that, unfortunately, ceased operations in Brazil due to high operational tax burdens. As a result, my service contract was discontinued.
Provided high-quality support to players in the gaming industry, assisting with payment inquiries, account access issues and general questions.
Resolved customer issues efficiently via email and live chat, ensuring a positive player experience.
Maintained accurate records of player interactions to ensure consistent service and knowledge sharing within the team.

Bilingual Customer Service @ Blaze International  June, 2022 - Agust, 2023 Chat support of game users.
Troubleshooting access to game and with payment.
Worked to address all customer concerns.
Customer interaction on Zendesk platform.

Bilingual Customer Service @ Fidcards Ltd  April, 2018 - August, 2020 Greeted customers with enthusiasm and a delightful and helpful attitude.
Provided guests and potential guests with up-to-date information about hotel and promotional offerings.
Responded to guest complaints in a professional and effective way.
Provided superiors with work logs, demonstrating accountability.
Built sustainable relationship and trust with customer accounts using open and interactive communication.
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Customer Service Agent @ Atento do Brasil  February, 2014 - April, 2015 Maintained up to date knowledge of products and services.
Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
Answered all questions regarding products and promotions.
Utilized automated systems to log and retrieve call information.
Aimed to keep customers satisfied and returning to Americanas and Submarino.

## Education

COC Monteiro Lobato  2010 - 2012  High School

Wise Up English Language School  2017 - 2019  C2

Portfolio not available.