Siya Gao

# Customer Success Representative

Location ChinaDesired Salary UnspecifiedWork preference Full Time, Part Time, TemporaryRelocation NoLinks Status   Actively looking Field / Industry Customer Success

* SharePreferences:Notice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  Chinese -   English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Customer-oriented professional with a strong background in client support, problem-solving, and remote collaboration.
Skilled in handling customer inquiries, troubleshooting technical issues, and ensuring exceptional user experiences across diverse industries.
Adept at workingin fast-paced environments, leveraging data-driven insights to enhance customer satisfaction and operational efficiency.
Passionate about fostering strong customer relationships and contributing to mission-driven organizations.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Project Management](https://jobicy.com/talent/project-management.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[Google Suite](https://jobicy.com/talent/google-suite.md)

## Experience

Project Manager @ SHEIN  2021.11 - 2024.10 - Led the SHEINX Global Designer and IP Collaboration Projects, achieving an on-time product launch rate of over 95%.
- Provided timely and effective email support to designers and brand partners, resolving inquiries and improving response efficiency by 30%.
- Simultaneously supervised 15+ global IP projects, balancing competing priorities and preparing comprehensive project documentation to support executive decision-making. - Managed a high volume of customer requests, ensuring a 95%+ satisfaction rate through clear communication and issue resolution.
- Worked cross-functionally with product and marketing teams to enhance the customer experience.

Merchandiser @ Golden Island International Enterprises Co. Ltd.  2019.02 - 2021.06 - Oversaw end-to-end apparel production processes, ensuring 97%+ on-time delivery while maintaining consistent product quality and adherence to client specifications.
- Facilitated seamless cross-border communication between domestic and international factories, improving production transparency and accelerating project timelines.
- Strengthened client relationships by aligning production updates with business goals, resulting in a 25% year-over-year revenue increase through effective stakeholder management and business development strategies.
- Led supply chain optimization initiatives, improving vendor coordination and reducing production cycle times by 15%, enhancing operational efficiency and cost control.

## Education

Henan University of Science and Technology  2015.09 - 2019.06  Bachelor’s Degree in International Economics and Trade

Portfolio not available.