Teodora Dakova

# Subject Matter Expert - User Support Agent

Location BulgariaDesired Salary 17 -  USD/hourlyWork preference Full TimeRelocation NoLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Notice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  Bulgarian -   English -   Italian -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I’m a dedicated customer support specialist with extensive experience in providing bilingual support in Italian and English. I’ve honed my skills through various roles—from troubleshooting technical issues to mentoring new team members—allowing me to thrive in fast-paced, dynamic environments. Passionate about technology and continuous learning, I’m committed to delivering high-quality, evidence-based solutions that ensure exceptional customer satisfaction.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Time Management](https://jobicy.com/talent/time-management.md)[Sales](https://jobicy.com/talent/sales.md)[Account Management](https://jobicy.com/talent/account-management.md)[Leadership](https://jobicy.com/talent/leadership.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Coaching](https://jobicy.com/talent/coaching.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Team Building](https://jobicy.com/talent/team-building.md)[Zoom](https://jobicy.com/talent/zoom.md)[Empathy](https://jobicy.com/talent/empathy.md)[Administration](https://jobicy.com/talent/administration.md)[Office Management](https://jobicy.com/talent/office-management.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Soft Skills](https://jobicy.com/talent/soft-skills.md)

## Experience

Subject Matter Expert @ Alorica Bulgaria  September 2024 - now      Teleagent @ Call Point New Europe  February 2022 - January 2024      Assistant Manager - Customer Experience Expert @ Britanica Bulgaria  January 2024 - September 2024

## Education

College of Business and Administration  From 2023 - now  Bachelors

Portfolio not available.