![Lir Cowman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_57757_1779685585.jpg) Lir Cowman # Consultant (Operations / Delivery) and Coach (1:1 / team) Actively looking · Member since 22 Apr 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited KingdomDesired salaryfrom 100 USD/hourlyWork preferenceContractExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI help scale-ups and tech companies reduce chaos, improve delivery, and grow sustainably — combining strategic consultancy with hands-on coaching. Decades of experience as a business improvement consultant and accredited coach, with a background in senior management (Operations Director, Head of Delivery/Production). Known for a pragmatic, calm, and positive approach. ## Skills 7 capabilities[Coaching](https://jobicy.com/talent/coaching.md)[Consulting](https://jobicy.com/talent/consulting.md)[Microsoft Project](https://jobicy.com/talent/microsoft-project.md)[Operations](https://jobicy.com/talent/operations.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Project Management](https://jobicy.com/talent/project-management.md)[Software Project Management](https://jobicy.com/talent/software-project-management.md) ## Experience Career history ### Consultant / Coach · Tribo / Toptal 2018 – PresentTopTal is a curated contractor network. Engagements typically start as business improvement consultancy - process and tooling analysis, improvement and rollout - followed by coaching, to support the management teams through transformation. Joined 2020. Tribo is my own limited company for direct engagements. These can be coaching, consultancy, or a blend of both. The engagements below are roughly 50/50 between TopTal and Tribo: Blended coach/consultant ECA (UK, HR SAAS): agile transformation - a year-long part time engagement - introducing agile; improving tools and processes. Leadership and agile coaching. Animo (US, fintech scale-up): working with senior leaders for over a year, scaling from 10 to 100+ in 3 months; process and tool iteration in a rapidly changing, challenging environment. Executive coaching for leaders/senior managers. Cisco (UK, tech) - DEI improvement with the UK CEX team - 9 month program - interview/survey analysis to assess status/needs and roadmap for transformation. DEI group coaching. Lotlinx (Canada, automotive SAAS): scaling transformation - reviewed processes and restructured to optimise their ability to scale. Executive and business coaching over the following year. Pure coaching: Consortium.LGBT (UK charity): coaching to support grassroots charity leaders. Executive and personal coaching. GetLost (global, travel startup): coaching pre-seed startup founders. Business and executive coaching. MS-UK (UK charity): coaching senior management at the UK multiple sclerosis charity. 1:1 engagements: many individual engagements, typically personal and career coaching for tech senior managers. Pure consultancy: mParticle/Rokt (UK, B2B customer data management platform): light touch project / account management for BBC, easyJet and other clients in discovery / integration of the mParticle platform with client systems. Schneider Electric (US, manufacturing): training strategist - assessed and improved plant training materials. Azrieli (Israel, e-commerce): project management, process and tool iteration. Google; M2M (UK, biotech startup); MBS (UK, recruitment firm): 3 separate 2-3 month engagements focused on process analysis and mapping for tool rollouts (Asana, Trello). AIIR (US, coaching services): process analysis, change management and tooling requirement gathering/rollout. Joorney (US, B2B business consultancy): fast paced operations analysis and process improvements; less than 4 weeks to capture, analyse and improve sales and project processes and tools. GSK NEXT/Haleon (UK, pharma): innovation team new project discovery; project management and team coordination. YLD (UK, consultancy): multiple stints, project delivery and internal operations optimisation. Balanced scorecard development. Process/tool overhaul for resourcing, knowledge management; delivery. Discovery workshops. AKQA (UK, agency): hands-on agile PM role, for design system enhancement and Drupal rollout. ### Operations · Potato London 2013 – 2018A variety of roles as the company evolved - Head of Production, Operations Director, Delivery Director - all with the same broad aim of helping to maximise the company’s efficiency delivering brilliant digital apps to Google and other clients. Operations lead: drove and improved tools and practices to enable quality delivery across the multi-million portfolio of 50+ projects across all disciplines. Ensured the company met financial and strategic targets. Business development and account growth: identified opportunities and managed relationships with senior stakeholders at Potato’s main client, Google, growing the account by 200%. Lead point of contact / escalation. Cross functional management: mentored and coached across all disciplines. Line management of senior staff and PM / Agile delivery team. Team growth from 30 to 100+; low staff turnover of under 10%. Project lead: support and troubleshooting on all projects as head of PM team, with occasional hands-on project management as needed. Monitored health of budget, scope and timelines for all projects. ### Project Director / Digital Lead · Various - freelance 2010 – 2013JWT: Head of Digital Delivery (1 year maternity cover) - digital team lead, introduced Agile to a traditional agency. Wunderman, TulloMarshallWarren, OgilvyAction, MRM-McCann: Project Director / Programme Management freelancer roles, typically 1-6 months ### Operations Director · Iris Worldwide 2007 – 2010Grew the company from 20 to 80 over two years in the new digital arm of a wider integrated agency. Introduced digital project management as a discipline, managed the client services team of up to 20. Created and improved processes and tools such as pricing models, pipeline forecasts and resource management. ### Project Manager · Various 1997 – 2007Previous roles include account and project management in a range of digital agencies. Started in Elsevier Science, then Oyster Partners and Tamar. A few years at MRM McCann as deputy Head of PM, before moving to the operations director role with Iris. ## Education Learning history ### Open University 2006 – 2010MBA Technology Management This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.