![Kerry Chan](https://jobicy.com/react/themes/app/images/avatar.jpg) Kerry Chan # Writer Actively looking · Member since 2 May 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSingaporeDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryPublished technical and copywriter with a proven ability to translate complex concepts into clear, engaging content. Seeking to leverage 5+ years of experience in creating user manuals, white papers, web content and marketing copy to contribute to a dynamic organization’s communication strategy. Skilled at tailoring tone and style for diverse audiences while meeting tight deadlines and maintaining brand consistency. ## Skills 5 capabilities[Administration](https://jobicy.com/talent/administration.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Technical Writing](https://jobicy.com/talent/technical-writing.md) ## Experience Career history ### Volunteer · United Women Singapore 2003- Designed visually engaging social media content using Canva, aligning with brand guidelines to drive audience engagement and visibility reaching over 5000 Instagram and Facebook users - Collaborated with team members to develop and execute creative strategies that increased social media outreach and audience engagement - Proofread and edited the UWS Annual Report ensuring clarity, consistency, and accuracy ### Technical Writer · CaseWare International 2011 – 2012- Developed clear, user-focused documentation including help systems, README files and user guides for CaseWare software products by closely collaborating with developers, QA and product managers to ensure technical accuracy and usability - Monitored and tracked documentation-related bugs and user feedback using a CRM system ensuring timely updates and continuous improvement of content based on real-world user issues and insights - Created and maintained the CaseWare Documentation Team Style Guide establishing consistent standards for tone, terminology, and formatting across all technical content to support both end users and internal teams ### Technical Pre-Sales, Technical Marketing · PCI Geomatics 2008 – 2011- Supported the sales team by providing expert guidance on GIS and remote sensing technologies, helping to address client queries and drive informed purchasing decisions - Developed and presented engaging live webinars and technical presentations for external audiences, effectively communicating complex concepts and product features - Represented the company at trade shows and conferences, providing technical support and tailored solutions to prospective clients and existing users during product evaluations - Produced and maintained a wide range of technical marketing materials (including case studies, brochures, whitepapers, and webinars) to support online and print campaigns for both new and established products - Co-authored and published a feature article in Professional Surveyor Magazine, showcasing subject-matter expertise ## Education Learning history ### York University 2000 – 2004Bachelor of Arts, Geography ### Algonquin College 2005 – 2006Post-Graduate Certificate, Geographic Information Systems This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.