![Andrea Glasper](https://jobicy.com/react/themes/app/images/avatar.jpg) Andrea Glasper # Human Resources Business Partner Actively looking · Member since 4 May 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, Contract, Part TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summarySenior level HR Professional with 20 years of progressive experience from benefits administration to employee relations. ## Skills 7 capabilities[Administration](https://jobicy.com/talent/administration.md)[Benefits Administration](https://jobicy.com/talent/benefits-administration.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[HR Business Partnering](https://jobicy.com/talent/hr-business-partnering.md)[HRIS](https://jobicy.com/talent/hris.md)[Human Resources](https://jobicy.com/talent/human-resources.md) ## Experience Career history ### Human Resources Business Partner · TX Comptroller of Public Accounts March 2013 – March 2025Implemented and managed caseloads of ADA and ADAAA requests and reviewed supporting medical documentation concerning the requests. • Provided guidance to management on employee discipline and performance management issues and evaluations. • Investigated complaints under the federal EEOC and state regulations. • Managed and administered the Family and Medical Leave (FMLA) program for an agency of 3,000 staff members. This includes reviewing requests to determine eligibility for FMLA and agency-paid leave programs. • Tracked FMLA requests and approvals using Excel spreadsheets to follow up on outstanding documentation. • Educated staff and management on the purpose of FMLA and/or agency rules and regulations for taking leave. • Coordinated with agency timekeepers and Payroll to reconcile leave balances and FMLA tracking and assist in troubleshooting any system error messages regarding FMLA or leave accruals. • Answered a high volume of incoming calls on agency policies and employee benefits. • Received and responded to a high volume of emails and instant messages daily. • Reviewed and processed requests for agency-paid special leave programs to determine eligibility and present recommendations to Human Resources management for approval or denial weekly. • Reviewed medical documentation for agency staff for return to work, FMLA certifications, ADA, and documentation to support agency-paid special leave programs. • Compiled records in response to requests under the Open Records and Public Information Act. • Participated in testimonials for Unemployment claims and appeal hearings. • Provided administrative support with onboarding and bi-weekly preparation of packets for new employee orientation. • Collected I-9 forms from new employees and verified supporting authorization to work documents. • Compiled and distributed new hire and termination reports weekly using Microsoft Excel to executive management and Budget personnel. • Audited selection packets for job candidates for accuracy and completion. Notified hiring managers of missing criteria or supporting documentation. • Created job postings to internal and external employment websites and answered general questions from applicants on the job postings. • Set up and conducted job skills testing and assessments using the agency’s career testing center and extracted test results for hiring managers’ review and selection. ### Benefits Specialist · City of Austin May• Provided education to 12,000 active employees and 6,000 retirees on benefits the City of Austin offers daily via office appointments, walk-ins, email, and phone. • Input notes of each customer service contact made into the Microsoft Access database. • Conducted new employee orientation presentations biweekly and annual benefit enrollment presentations to communicate changes to the organization’s benefits. • Electronically entered data changes (such as adding dependents or waiving benefits) into the payroll computer system and notified third-party vendors by sending copies of change forms. • Conducted short- and long-term disability insurance claims intake interviews and entered information into the Access database before making the soft transfer to the disability vendor. • Prepared and filed life insurance claim forms for the employee’s deceased dependents or the deceased employee’s beneficiary. • Performed data entry of employees' and retirees' elected or waived benefits into the payroll mainframe and pension systems. • Ran employee termination reports from the payroll computer system and output them into an Excel spreadsheet for third-party benefits administrators and vendors to disseminate. • Served on the planning committee for City of Austin employee and retiree wellness fairs and coordinated participating vendor setup. ### Administrative Specialist · City of Austin JuneProduced biweekly Excel reports with formulas to determine balances owed for payroll benefits deductions not taken for employees on leave without pay. • Issued billing statements to employees on leave without pay with balances owed for insurance premiums. • Collected premium payments from employees and maintained accounting statements of payments. • Collected and reviewed division staff timesheets for completeness and accuracy. • Audited benefits enrollment forms for completeness and accuracy. • Performed data entry of elected benefits for new employees into the payroll mainframe system. • Prepared requests for large-scale printing bids for division projects to HUB vendors and other private companies. • Served as backup for the receptionist by answering all incoming calls and routing them to appropriate division staff members. • Recorded and transcribed minutes for weekly division staff meetings. • Greeted walk-in visitors and notified the receiving party. ## Education Learning history ### Southern New Hampshire University September 2021AS Information Technology Graduated with honors This professional hasn’t added portfolio projects yet. 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