Lenin Joshua

# Customer Support Professional

Location IndiaDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Hindi -   Other -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Professional Experience Logical Customer Support Professional bringing 4.5 years of experience consistently enhancing customer satisfaction in Different types of industries. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[B2C](https://jobicy.com/talent/b2c.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Stock Management](https://jobicy.com/talent/stock-management.md)

## Experience

Customer Support Associate @ Amazon India Pvt Ltd  May,2022 - Present Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company website and placing online orders, improving overall user experience. Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues. Streamlined call center processes for improved efficiency and reduced wait times. Consistently met or exceeded performance goals, contributing to the overall success of the call center. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Subcontract Engineer @ Atlantic Construction LLC  Feb,2020 - July,2021 Facilitated clear communication between internal teams and clients for smoother subcontract coordination. Implemented best practices in subcontracts administration, resulting in improved processes and streamlined workflows. Developed comprehensive subcontractor risk assessments to mitigate potential project delays or issues. Oversaw all aspects of subcontract administration, ensuring timely delivery and compliance with contract requirements. Maintained accurate records of all subcontract activities, providing regular updates on progress and potential risks to stakeholders.

Customer Service Representative @ Jetairways Pvt Ltd  Feb,2018 - Feb,2019 Assisted customer in inquiries related to ticketing, check-in, security checks, boarding and lost baggage queries. Contributed to sales growth by up-selling products and services based on individual customer requirements. Assisted with day-to-day operations, working efficiently and productively with all team members. Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

## Education

Madurai Institute of Engineering And Technology  [2013 - 2017]  bachelor of Mechanical Engineering

First Class - CGPA - 7.24

Annamalai University  [2016 - 2017]  diploma in Industrial Safety

Second Class, Score - 62.2%

Sourashtra Boys Higher Secondary School  [2013]  Higher Secondary

Score - 74.8%

Portfolio not available.