Josie Fisher

# Customer Experience and Sales Specialist

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

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[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a results-driven customer experience and sales specialist with over 4 years of experience in service, team leadership, and account management. My expertise lies in CRM systems, QuickBooks, and building customer loyalty through effective communication and resolution. I thrive in fast-paced environments and am passionate about delivering exceptional service to clients.

Throughout my career, I have developed strong skills in customer service and retention, team leadership and training, and sales strategy execution. I have a proven track record of managing B2B accounts and consistently exceeding sales targets. My ability to resolve conflicts and problems efficiently has been a key factor in my success.

In my current role as a Customer Experience Coordinator at Marshalls, I lead a front-end team to ensure prompt and personalized service. I also train associates on customer interaction and loyalty programs, and I am responsible for resolving escalations while maintaining store appearance.

Previously, I worked as an Independent Field Adjuster's Assistant, where I scheduled property inspections and coordinated depositions. My experience as a Sales Account Manager at Vinyl Doctor Systems involved managing over 50 B2B accounts and generating estimates and invoices using QuickBooks.

I have also held positions in sales and customer service, where I honed my skills in handling high call volumes and upselling services. My background in animal care and food service has further developed my ability to work under pressure and maintain high standards of quality and care.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[CRM](https://jobicy.com/talent/crm.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Client Management](https://jobicy.com/talent/client-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Quickbooks](https://jobicy.com/talent/quickbooks.md)

## Experience

Customer Experience Coordinator @ Marshalls  May 2024 - Present Lead front-end team to ensure prompt, personalized service. Train associates on customer interaction and loyalty programs. Resolve escalations and maintain store appearance.

Independent Field Adjuster's Assistant @ Coastal Adjustment Services  April 2022 - Present Schedule and organize property inspections with insured clients. Coordinate depositions and pre-depositions via Outlook and telephone communication. Compile and maintain invoices, time logs, inspection photos, and reports. Liaise with county officials to obtain property appraisals, permits, and public records.

Sales Account Manager @ Vinyl Doctor Systems  May 2021 - Aug 2024 Managed 50+ B2B accounts, consistently exceeding targets. Generated estimates/invoices using QuickBooks. Handled 90+ calls/day, updating CRM and streamlining communication.

Sales Representative @ Inktel  May 2020 - May 2021 Handled high call volumes, resolved issues, and upsold services.

Animal Lab Technician @ Meridian Bioscience  Aug 2019 - May 2020 Monitored animal health and followed lab safety procedures.

Kennel Technician @ Big Dog Ranch Rescue  May 2018 - Aug 2019 Cared for 30+ rescue dogs and supported adoptions.

Crew Member @ Taco Bell  May 2017 - Apr 2018 Maintained food quality and assisted during high-volume shifts.

## Education

Seminole Ridge Community High School  2017  Diploma

Portfolio not available.