![Shannon Kiely](https://jobicy.com/react/themes/app/images/avatar.jpg) Shannon Kiely # Medical Secretary Actively looking · Member since 6 Jul 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationIrelandDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an organised Medical Secretary delivering high-quality administrative support in busy clinical settings. I am skilled in planning and prioritisation for orderly, efficient office environments. I collaborate well with multidisciplinary teams to achieve objectives, providing prompt, precise and professional clerical management. I resolve in-person and telephone enquiries with strict confidentiality and am proactive and adaptable to meet changing administration needs. My experience includes reviewing and utilising stored patient information, liaising with healthcare professionals, and managing office correspondence to facilitate the flow of information. ## Skills 8 capabilities[Communication](https://jobicy.com/talent/communication.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Jira](https://jobicy.com/talent/jira.md)[Leadership](https://jobicy.com/talent/leadership.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Experience Career history ### Medical Secretary · HSE 02/2021 – CurrentReviewed and utilised stored patient information in generating medical charts and reports, helping physicians make proper diagnoses and recommendations. Liaised with healthcare professionals to organise and coordinate patient referrals, helping patients with complex issues. Entered patient and medical records onto company's system, documenting for organisational purposes and future reference. Managed office correspondence between staff and external parties, facilitating flow of information. Coordinated, updated and took appointments for doctors or nurses on booking management systems via different channels. ### Urgent Safety Response · Uber - Limerick 07/2018 – 06/2020Handled critical safety incidents such as physical assaults, sexual assaults and other forms of safety concerns from the UK, Ireland, Sweden and Netherlands. Responsible for gaining statements of experience from reporters by phone with the utmost empathy and assurance. ### Standard Safety Response · Uber - Limerick 07/2018 – 06/2020Handled incidents classified as less severe, such as verbal altercations, dangerous driving and threats of violence. ### Customer Service Representative · BambsonTurf Ltd - Limerick 02/2016 – 07/2018Managed large sums of cash, trained and supervised new staff members, and assisted customer queries by phone and in person. ### Tote Cashier · Irish Greyhound Board - Limerick 05/2015 – 02/2016Created, maintained and entered bets into the relevant database and handled large sums of cash. ## Education Learning history ### Mallow College of Further Education 01/2014Fetac Level 5 & 6 in Animal Science This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.