Robert Maylor

# Customer Service Representative

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

No languages specified.

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[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am seeking a Customer Service Representative role with 19 years of experience in team collaboration, problem solving, and customer engagement. I have a proven track record in time management and data analysis through extensive claims management and resolution. My skills include mediation, negotiation, and delivering high-quality service to clients. I am adept at managing multiple projects and ensuring that all tasks are completed efficiently and effectively. I pride myself on my attention to detail and adaptability in various situations, which have been crucial in my previous roles. My leadership experience has allowed me to guide teams towards achieving common goals and maintaining high standards of service.

## Skills

### [Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Leadership](https://jobicy.com/talent/leadership.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Microsoft Project](https://jobicy.com/talent/microsoft-project.md)

## Experience

Project Coordinator @ MS Construction  Feb 2000 - Sep 2005 Managed multiple home renovation and remodeling projects from inception to completion. Developed detailed project plans, set milestones, allocated resources, and tracked progress. Coordinated subcontractors, vendors, and internal teams to ensure timely and quality deliverables. Estimated project costs, negotiated contracts, and ensured adherence to budgets and schedules.

Group Home Owner / Operator @ Southern Family Home Care  Jan 1996 - Feb 2000 Directed daily operations for group homes, managing staff, residents, budgeting, and compliance. Oversaw facility upgrades, maintenance, and renovation projects. Led hiring, training, and supervision of staff while meeting state regulatory standards. Applied strategic planning to manage multiple facilities and handle crises efficiently.

Recovery Examiner @ Sedgwick  May 2023 - Nov 2024 Managed subrogation efforts on commercial property claims, preparing demand letters and legal documentation. Worked closely with legal counsel and internal teams to achieve favorable resolutions through mediation and arbitration.

Catastrophe Claims Adjuster @ Trident Claims Management  Sep 2022 - May 2023 Resolved high-volume hurricane property claims, evaluating estimates, and negotiating settlements. Applied policy coverage and depreciation analysis to guide claim decisions.

Senior Claims Examiner @ Allied American USA  Mar 2019 - Aug 2022 Handled complex liability claims for HOAs and condo associations. Managed litigation files, oversaw legal counsel, and developed risk mitigation strategies.

Independent Adjuster @ Independent Adjuster- Contractor  Sep 2005 - Feb 2019 Delivered field and desk adjusting for major carriers, handling residential and commercial claims. Investigated, documented, and resolved claims involving property, casualty, flood, earthquake, and environmental losses. Supported litigation and mediation with detailed reports and negotiation support.

## Education

Southern New Hampshire University  Feb 2013 - Dec 2015  Master's Degree in Criminal Justice/Project Management

Mercer University  Jan 2000 - Aug 2002  Bachelor's Degree in Criminal Justice and Corrections

Portfolio not available.