Jacob Rimmer # Customer Service Professional Location United StatesDesired Salary UnspecifiedWork preference Full TimeRelocation NoLinksNot setStatus Actively looking Field / Industry Admin & Virtual Assistant * SharePreferences:Notice Period: ImmediateSkill Assessments:This user has not passed any tests yet No languages specified. Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am an adaptable, detail-oriented, and quick learner with well-developed interpersonal skills. I pride myself on my ability to efficiently and accurately diagnose issues while maintaining a welcoming experience for customers and clients. My dedication and reliability are paramount, and I uphold punctuality and proficiency in high regard. I consistently maintain a positive attitude and am always ready to complete tasks. My experience in customer service spans various business environments, and I am patient and well-equipped to deal with difficult situations and obstacles. I am extremely passionate and committed to any position I hold and the tasks associated with it. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[Sales](https://jobicy.com/talent/sales.md)[Interpersonal Skills](https://jobicy.com/talent/interpersonal-skills.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Database Management](https://jobicy.com/talent/database-management.md) ## Experience Membership Advisor/Customer Service @ YMCA 2024 - Present Provided knowledge to potential members in order to meet their particular needs and assisting current participants with ensuring the full utilization of their available amenities. Experience working on the back end of licensed child care, assisting families with DES applications through the state of Arizona and assisting individuals through our scholarship opportunities relating to various programs offered throughout the facility. Managed over-the-phone sales and in person tours of the facility with an emphasis on assisting customers gain membership status. Gained knowledge of Reclique “CORE” member/transaction database and UKG Ready payroll processing. Processed transactions for all departments in the facility, payment processing and information intake. Assisted members and non-members in gaining membership status and registering for available programs. Brief experience working with children 0-12 in the unlicensed child care department, assisted with Ninja Gym programming and facilitating classes for youth. Experience with warm calls regarding membership or program interest and cold calling from the lead list of previously interested consumers. Customer Service @ LED Zoom 2022 - 2024 Assisted customers through online customer service, provided information, technical guidance, and direct support to ensure positive buying experience. Handled sales transactions, technical questions, and warranty guidance. Worked directly with vendors to ensure best possible translation of their product to our site, and upholding communication in regards to sales and troubleshooting. Developed online content and expanded the company website to include incoming designers/manufacturers, with up to date information and photos of available products. Experience with Excel and Word applications, relating information from one application to another. Guitar Teacher @ Independent Tutor 2020 - Present Taught both children and adults with varying levels of starting ability. Established consistent work schedule with multiple customers. Provided a timeline for students to progress towards their goals and taught them accordingly. Offering excellent communication and creating realistic goals with clients. Setting individual pricing and working one on one with individuals from varying backgrounds. Customer Service @ Marjoy Lighting 2017 - 2019 Worked with lighting designers to define scope of work. Handled sales transactions, technical questions, and warranty guidance. Direct line between vendors and consumers, offering support in both positions related to buying power and customer satisfaction. Experience in Excel and Word applications. ## Education No education data available. Portfolio not available.