Drífa Úlfarsdóttir

# Customer Success Manager

Location IcelandDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Icelandic -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a dedicated and results-driven Customer Success Manager with a proven track record in driving customer retention and satisfaction for large-scale clients in the software industry. I am skilled in leading client onboarding and managing key accounts valued at over $1M+. I have provided executive support, managing travel and calendar for the CEO, and developed media materials to enhance brand visibility. I have led HR and office management activities, improving operational efficiency, and created and managed a global internship program, recruiting Ivy League candidates. I have negotiated $3-10M global contracts for pulp molding machines and managed marketing, website, and office operations across Iceland and Canada. I coordinated international meetings, travel logistics, and events, managing over 150 enterprise customer accounts valued at $1M+ monthly. I onboarded new clients with exceptional satisfaction rates, maintaining an 89% retention rate. I developed tailored customer success plans, improving overall customer satisfaction and proactively resolved customer issues, reducing churn.

## Skills

### [Account Management](https://jobicy.com/talent/account-management.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[Recruitment](https://jobicy.com/talent/recruitment.md)[HR Management](https://jobicy.com/talent/hr-management.md)

## Experience

Customer Success Manager @ Tempo Software  2021 - 2024 Managed over 150 enterprise customer accounts valued at $1M+ in the SaaS space.
Supported 5 of the top 30 partner accounts with sales, customer support, success, and technical issues.
Proactively resolved customer issues, reducing churn with a data-driven approach
Acted as the voice of the customer, sharing their needs and use cases with the team

Director of Customer Relations @ Emery Silfurtun EHF  2018 - 2020 Took part in negotiating $3-10M global contracts for pulp molding machines.
Managed marketing, website, and office operations across Iceland and Canada.
Coordinated with product, marketing, and customer success teams to streamline processes and ensure customer needs were met effectively

Executive Assistant @ Carbon Recycling International  2010 - 2017 Provided executive support, managing travel and calendar for the CEO.
Developed media materials, enhancing brand visibility.
Led HR and office management activities, improving operational efficiency.
Created and managed a global internship program, recruiting Ivy League candidates.

## Education

University of Iceland  In 2018  International Business and Marketing

International Business & Marketing

International Coaching Academy  In 2010  Certified Customer Success Manager — Level 3

Success Coaching  2021 - 2024  Success Coaching Level 3

Portfolio not available.