Xenia Cojocaru

# Educational Consultant

Location United KingdomDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Romanian -

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[Overview](#overview)

## About Me

I am an attentive and empathetic person with six years of experience in the field of customer care. My journey has allowed me to develop a strong skill set in client interaction and account management, ensuring that I can effectively assist candidates in navigating their educational paths. I take pride in my ability to create personalized CVs and cover letters that highlight the qualifications and aspirations of my clients. My experience in CRM management has equipped me with the tools to track candidate progress and maintain organized records. I have a passion for developing educational resources that support candidates throughout the admission process, and I thrive in collaborative environments where I can communicate effectively with different departments. My goal is to continue improving conversion rates and client satisfaction in the educational consultancy field.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Sales](https://jobicy.com/talent/sales.md)[Account Management](https://jobicy.com/talent/account-management.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Customer Care](https://jobicy.com/talent/customer-care.md)

## Education

Romanian-American University  09.2018 - 06.2022  Bachelor's Degree in Economic Sciences (Specialization in International Business)

Colegiul Tehnic Ion Creangă  09.2014 - 06.2018  High School Graduate (Ecological Technician in Environmental Protection)

## Experience

Educational Consultant @ iLearn-UK  09.2023 - Present Client Interaction, Account Management, Program Counseling, Application Management, Document Collection, CV and Cover Letter Creation, CRM Management, Development of Educational Resources, Interview Coordination, Organizational System Implementation.

Customer Care @ Computer Generated Solutions  02.2023 - 06.2023 Assists customers, Identifies client issues, Completes and updates the department's database, Responds to requests, Adheres to regulations.

Dedicated Customer Care Representative @ FedEx Express Romania  11.2021 - 11.2022 Providing price quotes, Managing complaints, Case management, Coordination between departments.

Customer Service Manager @ Libra Internet Bank  08.2016 - 12.2016 Opening the bank, Providing financial documents, Managing financial documents, Client portfolio management.

Financial Consultant @ Ovb Allfinanz  05.2016 - 06.2020 Calling potential clients, Participating in financial analysis, Preparing weekly plans.

Administrative Referent @ BCR  12.2015 - 07.2016 Archiving contracts, Managing correspondence, Handling consumables.

Broker @ Personal Credit Advisor  06.2015 - 10.2015 Market prospecting, Assisting clients with banking needs.