Tyler Land

# Customer Support and Operations Professional

Location United StatesDesired Salary UnspecifiedWork preference Full TimeRelocation NoLinksNot setStatus   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Notice Period: ImmediateSkill Assessments:This user has not passed any tests yet

No languages specified.

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[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a highly organized and service-driven professional with over 10 years of experience in customer-facing and operations-heavy roles. My skills include team coordination, scheduling, communication, inventory management, and hospitality systems. I am adept at managing shifting priorities, supporting team workflows, and creating brand-aligned content. Known for my strong follow-through, I communicate with warmth and possess a problem-solving mindset. My freelance and project-based work has allowed me to provide remote administrative and scheduling support for individuals and small business owners, assisting with email organization, appointment coordination, and task management. I have also created branded social media content and photography for local campaigns and product launches, working independently via platforms such as Meowtel, where I offer reliable communication, attention to detail, and client care.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Reporting](https://jobicy.com/talent/reporting.md)[Training](https://jobicy.com/talent/training.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Social Media](https://jobicy.com/talent/social-media.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Canva](https://jobicy.com/talent/canva.md)[Zoom](https://jobicy.com/talent/zoom.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Instagram](https://jobicy.com/talent/instagram.md)[Photography](https://jobicy.com/talent/photography.md)

## Experience

Barista @ Sey Coffee  Sept 2022 - Feb 2025 Conducted quality control checks and participated in regular cuppings and scoring calibration. Managed internal communication related to a frequently changing menu with over 200 micro-lots annually. Collaborated with team to ensure smooth workflows and uphold café standards. Provided thoughtful customer service and represented the brand with clarity and warmth.

Lead Barista & Operations Manager @ Simona Cafe / Mitsein  June 2021 - Sept 2022 Coordinated schedules, led shift coverage, and managed opening/closing responsibilities. Helped create internal documentation, onboarding materials, and operations systems. Assisted in visioning and branding for Mitsein’s launch, including decor decisions and standard operating procedures. Participated in setting budgets and securing investment for café expansion.

Coffee Director @ Alchemy Coffee  March 2020 - June 2021 Managed vendor relationships and purchasing systems. Initiated direct-trade coffee relationship to support producers and secure long-term sourcing. Supported backend planning and operational needs for quality-focused café.

Lead Barista & Shift Leader @ The Wydown Coffee Bar  Sept 2016 - Dec 2019 Led daily team operations, assisted with inventory, ordering, and cash handling. Co-led staff education, including cuppings, recipe updates, and training initiatives. Handled end-of-day reporting and created clear communication channels for team updates.

## Education

No education data available.

Portfolio not available.