Stephan Jeffery # Customer Experience + AI Training Apprentice Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus Actively looking Field / Industry Admin & Virtual Assistant * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet No languages specified. Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me Adaptable and detail-oriented professional with a unique blend of customer service expertise and AI training experience. Brings over a decade of experience in hospitality, retail, and medical settings, paired with recent technical roles involving data annotation, content moderation, and language model training. Known for strong communication, cultural fluency, and the ability to quickly learn and apply new systems and technologies. Seeking to leverage interpersonal and analytical skills in a role that bridges service excellence and innovative technology. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Upselling](https://jobicy.com/talent/upselling.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Content Moderation](https://jobicy.com/talent/content-moderation.md) ## Experience Audio & Video Annotation & Prompt Generation @ RWS June 2024 - Present Labeled and analyzed audio-visual data to improve machine learning for speech and sound recognition. Tagged speaker identity, tone, and ambient noise for training AI in real-world contexts. Created and tested prompts for large language models to enhance conversational ability and intent recognition. Quality Rater @ Welocalize August 2022 - April 2025 Evaluated digital content for relevance and factual accuracy in training AI systems. Rated claims in images and videos and performed text relevance assessments to improve model outputs. Test new algorithms or AI responses and compare versions. Data Annotation Specialist @ Data Annotation August 2023 - April 2024 Labeled entities in text and validated ML outputs for accuracy and usability. Simulated user queries and analyzed responses for AI dialogue improvement. Designed clear, specific, and structured prompts to guide the AI. Social Media Evaluator @ Appen June 2020 - May 2022 Analyzed multimedia content for accuracy, safety, and contextual tagging. Flagged inappropriate material and contributed to safer user experiences online. Evaluated how well platform-generated feeds, recommendations, or search results reflect user intent or interests. Annotated tone, media type, language, or target audience to help algorithms better understand content. Transcriptionist/Captioner @ Teamwork.AI March 2022 - March 2023 Transcribed audio and video content. Created captions for accessibility. Customer Service Experience/ Massage Therapy & Customer Service @ Various spas and mobile business September 2010 - April 2017 Managed client intake, scheduling, and follow-ups by phone and email. Documented patient notes and maintained professional rapport across treatments. Addressed client needs with discretion and care in fast-paced environments. Sales & Client Consultant @ Art Gallery & Frame Shop March 2008 - September 2012 Provided high-level sales and consultation for custom framing and fine art services. Assisted clients with selecting mats, frames, and mounting styles tailored to their pieces. Consistently upsold museum-grade materials while maintaining high satisfaction. Handled customer service via phone, email, and in-store visits. Customer Service/Cashier @ Various Department and Retail Locations September 2013 - March 2019 Processed returns, answered inquiries, and resolved in-store disputes. Delivered front-line customer service across seasonal and full-time roles. Gained cross-training in stocking, display setup, and customer engagement. Concierge/Front desk @ Upscale Hotels March 2009 - March 2011 Delivered five-star guest service via phone, email, and in-person interactions. Assisted with bookings, event tickets, and local arrangements. Provided personal guest support, including in-room service requests and concierge duties. ## Education Google Coursera August 2022 - Current IT Support Learned to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service. Learning to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code. End-to-end customer support, ranging from identifying problems to troubleshooting and debugging. Daniels Institute September 2009 - September 2011 Associate Health Sciences Human Anatomy & Physiology, Kinesiology, Therapeutic Techniques, Client Assessment & Documentation, Ethics and Professional Practice. Portfolio not available.