Karoline Magalhães Fernandes

# Customer Service & Technical Support Specialist

Location BrazilDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Portuguese -   Spanish -

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[Overview](#overview)

## About Me

I am a bilingual Technical Support and Customer Service Specialist with over 10 years of experience in client-facing roles, team coordination, and hospitality operations. My expertise lies in resolving support issues, managing tickets, and delivering an excellent user experience. I am known for my clear communication skills and my ability to solve problems under pressure. My background includes working in various capacities, including restaurant management and human resources, which has equipped me with a diverse skill set. I am passionate about technology and enjoy reading and volunteering in my spare time. I am committed to continuous learning and professional development, currently pursuing a Bachelor's Degree in Optics and Optometry.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)

## Education

Universidade Cruzeiro do Sul  In Progress  Bachelor's Degree in Optics and Optometry

## Experience

Restaurant Manager @ Bagel Nook  Sep 2022 - May 2023 Managed inventory and supplier relations. Oversaw POS operations and customer service. Trained staff on hygiene and food safety protocols.

HR Department Manager @ Marnell Companies  Aug 2010 - Apr 2021 Led onboarding, communication, and team support. Maintained HR documentation and internal workflows.

Interpreter @ Convention Staffing Solutions  Nov 2010 - Jul 2013 Interpreted events and conferences (EN - PT).