![Nguyen Xuan Ha](https://jobicy.com/react/themes/app/images/avatar.jpg) Nguyen Xuan Ha # Business Analyst and Customer Service Actively looking · Member since 21 Jul 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationVietnamDesired salaryfrom 10 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a results-driven Business Analyst and Customer Service professional with over 3 years of experience across data analysis, customer journey optimization, and strategic planning. I consider myself a life-time learner, always seeking to improve my skills and knowledge. Currently, I am working as a CX Lead in a remote capacity, where I monitor and improve brand reputation through public feedback tracking and sentiment analysis. My role involves resolving customer tickets promptly and escalating complex issues to relevant teams, ensuring timely and satisfactory resolutions. I also build dashboards and reports to analyze customer data using Power BI and SQL, and I draft automated customer service agents using AI/NLP tools to streamline support tasks. Previously, I worked at Intage Tech Universe as a Strategy & Project Management professional for BI products. My responsibilities included communicating and managing internal teams to execute both internal and external projects, as well as aligning strategic planning with management to achieve given missions. I also brainstormed to enhance creative ideas to improve solutions. My experience as a Market Research Analyst at Shire Oak International involved conducting research on potential markets and competitors, providing the Sales & Marketing team with valuable information, and analyzing consumer preferences to determine potential sales. In my earlier roles, I served as a Project Assistant in the interior design industry, overseeing construction site operations and managing project timelines. I also worked as a Project & Director Assistant at Easy Fintech Vietnam LLC, where I conducted market research, assisted with IT projects, and evaluated cost structures. My educational background includes a degree in Corporate Finance from the University of Economics HCMC, which has provided me with a solid foundation in financial principles and practices. Currently, I am also volunteering at the Philosophy Forum, where I develop and execute content strategies to grow and engage a philosophy community. I write thought-provoking content tailored for social media and design visual content using Canva to enhance posts and community branding. I am passionate about leveraging my skills to contribute positively to any organization I am part of. ## Skills 8 capabilities[Customer Service](https://jobicy.com/talent/customer-service.md)[Marketing Strategy](https://jobicy.com/talent/marketing-strategy.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Project Management](https://jobicy.com/talent/project-management.md)[Reporting](https://jobicy.com/talent/reporting.md)[Social Media Marketing](https://jobicy.com/talent/social-media-marketing.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Team Management](https://jobicy.com/talent/team-management.md) ## Experience Career history ### CX Lead - Data Driven · WIZY July 2023 – NowMonitored and improved brand reputation via public feedback tracking and sentiment analysis. Resolved customer tickets promptly and escalated complex issues to relevant teams. ### Strategy & Project Management - BI Product · Intage Tech Universe Oct 2022 – June 2023Communicated and managed internal teams to execute both internal and external projects. ### Market Research Analyst (Solar Market) · Shire Oak International 2021 – 2022Conducted research on potential market, competitors, and provided information to Sales & Marketing team. ### Project Assistant (Interior Design Industry) · Vina Lanai 2019 – 2020Oversaw construction site operations, including quality inspection and contractor coordination. ### Project & Director Assistant (Fintech) · Easy Fintech Vietnam LLC 2019 – 2020Conducted market research and participated in marketing strategy development. ## Education Learning history ### University of Economics HCMC 2014 – 2018Corporate Finance ### Philosophy Forum 2024 – NowVolunteer Develop and execute content strategies to grow and engage a philosophy community. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.