Hannah Faith M. Layno

# Virtual Assistant

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Creative & Design

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Tagalog -

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[Overview](#overview)

## About Me

I am a highly organized and detail-oriented Virtual Assistant with over 7 years of experience in customer service, administrative support, and social media management. I am adept at handling emails, scheduling, content creation, and CRM platforms. I have a proven ability to resolve client concerns, drive engagement, and support business operations on-site and remotely. Being tech-savvy and proactive, I possess excellent communication and multitasking skills. My experience has equipped me with the necessary skills to excel in various administrative roles and provide exceptional support to clients.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Sales](https://jobicy.com/talent/sales.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Market Research](https://jobicy.com/talent/market-research.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Copywriting](https://jobicy.com/talent/copywriting.md)[Canva](https://jobicy.com/talent/canva.md)[Empathy](https://jobicy.com/talent/empathy.md)[Upselling](https://jobicy.com/talent/upselling.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Community Management](https://jobicy.com/talent/community-management.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Meta Business Suite](https://jobicy.com/talent/meta-business-suite.md)

## Education

La Consolacion College Caloocan  2008 - 2010  Bachelor of Science in Hotel and Restaurant Management

## Experience

Retention Specialist @ Quantrics Enterprises Inc.  2020 - 2025 Handled high-volume customer retention calls, resolving issues with tailored solutions and empathy. Consistently exceeded retention and upsell targets, boosting revenue and customer loyalty. Trained and mentored new hires as a Subject Matter Expert (SME). Provided support for billing, technical concerns, and service inquiries.

Social Media Manager (Freelance) @ H.O.T. Foodhub  2020 - 2023 Created engaging content and videos using Canva and CapCut to promote food offerings. Managed Facebook and TikTok accounts, increasing page engagement and customer inquiries. Responded promptly to customer messages and comments, maintaining high satisfaction.

Customer Service Representative @ Quantrics Enterprises Inc.  2019 - 2020 Delivered front-line support for billing, technical, and service inquiries. Promoted additional services based on customer needs, contributing to sales goals. Maintained professionalism in every interaction, ensuring customer satisfaction.

Customer Service Representative (Hilton Hotels) @ Intelenet Global Services  2015 - 2016 Assisted guests with reservations, booking changes, and account inquiries. Ensured positive guest experiences aligned with Hilton’s brand standards. Consistently achieved customer satisfaction targets and call quality benchmarks.

Account Executive @ Xtera Outsourcing Inc.  2015 Conducted cold outreach through calls and emails, generating qualified leads. Closed sales by offering tailored solutions to client needs. Maintained records and client follow-ups in CRM.

Store Manager @ Primer Group of Companies  2012 - 2014 Oversaw daily operations, inventory, and staff performance. Negotiated with vendors and maintained optimal stock levels. Trained team members and ensured consistent customer satisfaction.