Haydar Alí Moreno Vargas # Media Strategist Location Costa RicaDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus Actively looking Field / Industry Customer Success * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Spanish - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a bilingual (English/Spanish) media strategist with extensive experience in digital marketing, client communication, and performance campaign management. I have a proven success record managing ad operations for top-tier clients like Verizon and Vanguard, with advanced proficiency in tools like Google Campaign Manager, Jira, and Innovid. I am adaptable, a fast learner, and committed to cross-functional teamwork and delivering results. My background includes working in various roles that have honed my skills in strategic communication and customer service. I pride myself on being a proactive problem-solver and an effective collaborator, which has allowed me to thrive in fast-paced environments. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Interpersonal Skills](https://jobicy.com/talent/interpersonal-skills.md)[Account Management](https://jobicy.com/talent/account-management.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Jira](https://jobicy.com/talent/jira.md)[Reporting](https://jobicy.com/talent/reporting.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Digital Marketing](https://jobicy.com/talent/digital-marketing.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md) ## Experience Media Account Manager / Senior Account Manager / Media Performance Senior Strategist @ Publicis Global Delivery October 2021 - April 2025 Member of the Technology & Activation Group (TAAG) managing marketing campaigns for Verizon. Experience trafficking in Google Campaign Manager and Innovid (video). Proficient with Jira and Double Verify. Worked in the AdOps teams for Vanguard, directly communicating with the client on strategy and development in different lines of business. Experience in pre-traffic and post-live QA, reporting in CM360 and campaigns performance and assets compliance. Virtual Customer Service Agent / Virtual Selling Partner Support Agent @ Amazon Support Services Costa Rica S.R.L. June 2020 - October 2021 Assisted customers by telephone and chat for the retail department of the Amazon.com marketplace. Delivered technical and customer support by telephone and chat for the Device, Digital, and Alexa Support (D2AS) department for amazon.com, amazon.ca, and ROW marketplaces. Onboarded sellers by email and phone on the Seller Fulfilled Prime sales platform for the North America region and advised retailers on sales strategy. Tour Desk Supervisor/Team Leader @ Caribe Fun Tours January 2016 - March 2020 Provided information about products or services, designed travel packages, and offered sales and customer support by telephone, in person, via email, and on Live Chat. Managed the front desk to maintain a professional and welcoming environment. Monitored earnings against employee targets, drove lead generation, managed accounts payable, and built affiliate partnerships to grow the network. ## Education CTP Talamanca December 2007 High School Diploma Universidad Estatal a Distancia March 2016 Completed coursework towards Agronomics Engineering Portfolio not available.