Tonian M. Mckoy

# Customer/Technical Support/ Executive Assistant

Location JamaicaDesired Salary UnspecifiedWork preference Full Time, ContractLinks Status   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Highly motivated and results-oriented professional with a proven track record in customer service excellence, seeking a challenging Customer Service position. Eager to apply over 3 years customer service experience, stellar communication skills, technical proficiency, and a customer centric approach to resolve inquiries promptly and efficiently, while enhancing customer satisfaction, and contributing to overall operational success.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Zoom](https://jobicy.com/talent/zoom.md)[Asana](https://jobicy.com/talent/asana.md)[Trello](https://jobicy.com/talent/trello.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Experience

Executive Assistant- VP of Administration @ GC Foster College  April 2024 - October 2024 Provided comprehensive support via phone and email, resolving diverse inquiries. Managed interactions and records using CRM and administrative software (HubSpot, Zendsk). Strategically managed the Vice Principal's calendar, scheduling high-level meetings. Drafted and distributed professional written communications. Cultivated relationships with external stakeholders and liaised effectively across internal departments.

Technical/Customer Support @ Sutherland Global Services  July 2021 - October 2023 Resolved diverse client inquiries via phone, email, and chat using a customer centric approach. Educated clients on products, troubleshot technical issues, and escalated complex cases. Managed confidential client data for account services with utmost discretion. Utilized a wide array of technical systems to document interactions and resolutions efficiently during onboarding.

## Education

The Caribbean School Of Nursing, University Of Technology, Jamaica  August 2015 - July 2016  BSc. Registered Nursing (Incomplete)

St Catherine High School  2007 - 2012  High School Diploma

8 CSEC Subject Passes (5 Distinctions)

Portfolio not available.