Merle Paul

# Customer Service Representative

Location Saint LuciaDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Dedicated Customer Service Representative with over 10 years of experience in various customer-facing roles. Proven ability to handle escalated issues and exceed performance targets, demonstrated as a Call Centre Supervisor where motivated teams led to improved service delivery. Certified in Office, Service Excellence, and Business Communication, adding value through exceptional communication skills and a commitment to customer satisfaction. Excited to leverage expertise in enhancing client relationships and resolving concerns effectively in a new role.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Data Entry](https://jobicy.com/talent/data-entry.md)

## Experience

Quality Control Clerk @ Olympic Coaters  01/2006 - 12/2007      Stylist/CSR @ Hair & Now  01/2007 - 12/2009      Customer Service Representative (Co-Op Training and Part Time) @ RBC  01/2007 - 12/2010      Call Centre Supervisor @ Mediamix Interactive/Satisfii  01/2009 - 12/2011 Motivated and inspired team members to exceed performance potential. Orchestrated effective communication among team members to enhance collaboration. Surpassed departmental objectives, including conversion targets and lead generation. Resolved escalated calls, complaints, and queries with efficiency. Compiled and maintained necessary documentation for employee records. Quality Analyst Specialist ensuring service was upheld to company. Interviewing candidates eligible to joining the team.

Customer Service Representative @ KM2 Solutions (Lime)  01/2013 - 12/2014      Executive Personal Assistant/Supervisor/Cashier/Waitress @ Caribbean Pirates Limited  01/2014 - 12/2017      Customer Service Representative @ Ark-Tele Services (Legal Rep)  01/2018 - 12/2019      Customer Service Representative @ KM2 Solutions  01/2020 - Present

## Education

Vieux-Fort Comprehensive Secondary School  01/1996 - 12/2002  High School Diploma

High School

Post Secondary College Institute  01/2002 - 12/2003  Certificate in Secretarial Studies

St. Stephen's Employment and Training Center  01/2009 - 12/2009  Certificate in Connections Prgm-Office, Service Excellence and Business Communication

Online  06/25  Leadership Essentials Certificate

Online  06/25  Financial Management Essentials

Portfolio not available.