![Andrea Marković](https://jobicy.com/react/themes/app/images/avatar.jpg) Andrea Marković # Customer Support Lead Actively looking · Member since 23 Jul 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSerbiaDesired salaryfrom 40 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryHaving graduated in Modern Greek Philology, with successful experience in the communications, telecommunications and tourism industries, I am always looking forward to contributing to the growth of the team, project and company I work with, as well as my personal skills. I possess effective presentation skills, a strong tone of voice, and copywriting abilities. My experience includes voice and accent neutralization, creative and critical thinking in problem-solving, and defining business problems through root cause analysis. I am aware of accessible customer service practices and GDPR regulations. My skills extend to marketing and sales, CRM, SAP, and similar software, as well as proficiency in Microsoft Office and Google Docs. I have a strong background in HR, including candidate selection, skill testing, onboarding, training, and mentoring across multiple industries. I excel in successful communication during multicultural negotiations with senior management of international companies, ensuring customer service quality assurance and real-time operations control. I am adept at reporting and analyzing team, project, and business unit performance. Additionally, I offer translation services in multiple languages, teaching communication and foreign languages, and voice-over work. ## Skills 12 capabilities[Copywriting](https://jobicy.com/talent/copywriting.md)[CRM](https://jobicy.com/talent/crm.md)[GDPR](https://jobicy.com/talent/gdpr.md)[Google Docs](https://jobicy.com/talent/google-docs.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Photography](https://jobicy.com/talent/photography.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[SAP](https://jobicy.com/talent/sap.md)[Teaching](https://jobicy.com/talent/teaching.md)[Training](https://jobicy.com/talent/training.md) ## Experience Career history ### Senior Customer Experience Representative Agent · M-plus, Belgrade, Serbia December 2022 – March 2025 ### Translator, Copywriter, Private Tutor · Freelance 2007 – PresentMainly for Greek, Serbian and English; Voiceover and IVR Voice Artist ### Customer Communication Specialist · Shoppster, Belgrade, Serbia November – December 2022 ### Customer Care Specialist · Transcom, Belgrade, Serbia April 2022 – November 2022 ### Business Communication Specialist / Translator, HR Specialist, Sales and Procurement Manager · Meandros, Halkidiki, Greece March 2014 – September 2020 ### Sales and Procurement Manager, Translator · Economy Shop, Halkidiki, Greece March 2013 – March 2014 ### Sales Representative and Translator · Greenlight, Halkidiki, Greece August – October 2012 ### Contemporary Dance Teacher (High School) · State Ballet School "Lujo Davičo" Semester 2008/2009 ## Education Learning history ### University of Belgrade, Faculty of Philology 2011Bachelor's Degree in Modern Greek Language ### State Ballet School "Lujo Davičo" 2007High School Diploma in Contemporary Dance Best Student of the Year ### State Ballet School "Lujo Davičo" 2003Elementary School Diploma in Classical Ballet This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.