![Terumasa Yuno](https://jobicy.com/react/themes/app/images/avatar.jpg)
Terumasa Yuno

# Customer Service Representative

Actively looking · Member since 26 Jul 2025 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationJapanDesired salaryUnspecifiedWork preferencePart TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI have developed strong interpersonal skills through my experience working with people from diverse backgrounds and cultures. I can leverage my initiative and multilingual abilities (English, Chinese, etc.) to communicate effectively with customers both domestically and internationally. Additionally, I have achieved very satisfactory results in product sales, handling complaints, resolving customer issues, and addressing their psychological concerns.

## Skills

4 capabilities[Customer Service](https://jobicy.com/talent/customer-service.md)[Interpersonal Skills](https://jobicy.com/talent/interpersonal-skills.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Sales Management](https://jobicy.com/talent/sales-management.md)

## Experience

Career history

### Customer Service Representative · Philips Japan

July 2023 – PresentResponsible for customer service and support of Philips products, including product repair and usage. Certified by Philips Japan as an English-speaking receptionist to handle foreign customers living in Japan. Support all channels to achieve the KPI for each of the telephone, email, and chat channels. Measures to train and develop new employees. Worked as a correspondence contact person about Philips products, including receiving product repairs from customers, and how to use the products.

### Customer Service Representative · Fujitsu Communication Service (now renamed Parsol Communication Service Co.)

April 2021 – June 2023Inquiries as a customer service representative for So-net, Sony Communications' Internet provider. Responsible for guiding So-net subscribers on how to use the Internet and its fees, or remotely handle other companies' software products, security problems, etc. and recommendations on security software provided by So-net.

### Store Operator · Camera Kitamura Apple Product Service Division

April 2013 – January 2016Receiving faulty repairs for customers using Apple Japan products. KPI achievement work, including CSAT, was appointed by Apple. After gaining experience as a repair person, I transferred to another store. After the experience as a repair in charge, I was transferred to another store and was appointed as a store manager. To which I managed about 20 staff on sales management, and achievement of KPI as assigned by Apple Inc.

## Education

Learning historyNo education data available.

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