Mark Reyes

# Customer Escalation Specialist

Location PhilippinesDesired Salary UnspecifiedWork preference Full Time, Part TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I am an experienced professional seeking to join an organization where I can utilize and enhance my skills and knowledge in sales, telemarketing, and customer service to attain a high level of performance. My background includes extensive experience in customer service and sales, where I have developed strong communication and analytical skills. I am dedicated to providing excellent customer experiences and resolving issues efficiently. I have a proven track record of managing customer escalations and implementing retention strategies to ensure customer loyalty. My goal is to contribute positively to my team and the organization as a whole.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Sales](https://jobicy.com/talent/sales.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Appointment Setting](https://jobicy.com/talent/appointment-setting.md)

## Education

St Michael’s Colleges  2005 - 2007  Associate in Computer Technology

Guagua National Colleges  1998 - 2002  Bachelor of Science in Accountancy

## Experience

Customer Escalation Specialist @ Quantrics Enterprises  17, 2017 - 31, 2025 Communicate with customers to increase loyalty and retain businesses or services and quickly devise solutions to problems that trigger cancellation considerations. Analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports to develop an assertive approach to retain business and persuade the customer to add a revenue-generating unit (RGU).

Customer Service Representative @ Results Companies  19, 2015 - March 2017 Handling escalated customers via phone calls who filed complaints or took external actions to resolve an issue. Managing open escalation tickets for technical issues or account-related issues.

Marketing Manager & Specialist @ Transcom Asia  5, 2014 - March 2015 Creating a positive customer experience environment and resolving customer complaints. Collaborate with the team to develop a holistic and universal line of actions.

Sales Representative @ Verbosys Inc.  19, 2015 - March 2017 Generate leads of potential new customers. Answering both general and specific questions about the company’s products and services and conducting price and feature comparisons to facilitate purchasing.

Sales Representative @ One Contact Center  May 2010 - May 2011 Manage and utilize company-provided leads. Mine leads online. Response to customer’s questions regarding the product and services being offered.

Sales Representative @ One Global Contact Center  Oct 2007 - 31 2009 Manage and utilize company-provided leads. Provide informative comparisons to competitors to persuade sales.