Maia Cebotari

# Customer Service Representative

Location South KoreaDesired Salary 35 -  USD/hourlyWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Korean -   Romanian -   Russian -   Spanish -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am an accomplished professional experienced in the airline industry. I respond to emergency cases professionally and remain cool under pressure. I am seeking a challenging position to continue providing exceptional customer service. My background includes working as a Flight Attendant, where I ensured passenger safety and comfort during flights. I conducted preflight safety checks and briefings, demonstrated safety procedures and equipment usage, and served meals and beverages to passengers. Additionally, I have experience as a Travel Agent, where I cooperated with clients to determine their needs and advised them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations. I dealt with travel problems, complaints, or refunds, and maintained client files. My role as a Fraud Prevention Specialist involved reviewing transactions and analyzing data to detect and prevent fraud, conducting investigations, and collaborating with law enforcement. I am dedicated to continuous learning and staying updated with tourism trends and techniques.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Marketing](https://jobicy.com/talent/marketing.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Experience

Flight Attendant @ Emirates Airlines  01/2022 - 11/2024 Ensuring passenger safety and comfort during flights, conducting preflight safety checks and briefings, demonstrating safety procedures and equipment usage, serving meals and beverages to passengers, answering inquiries.

Travel Agent/Sales Department @ Kivork SRL  04/2018 - 10/2022 Cooperating with clients to determine their needs and advising them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations. Dealing with travel problems, complaints, or refunds, entering data into software, maintaining client files, attending travel seminars.

Fraud Prevention Specialist @ Dynino SRL  04/2017 - 03/2018 Reviewing transactions and analyzing data to detect and prevent fraud, conducting investigations, collaborating with law enforcement and financial institutions, collecting data and implementing it into the system for future references.

## Education

Lyceum Petre Stefanuca  09/2010 - 05/2013  High School Diploma

Emirates Airlines College  11/2022 - 01/2022  Aviation Administration

Portfolio not available.