Logan Fritz

# Customer Service Expert

Location United StatesDesired Salary 20 -  USD/hourlyWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am authorized to work in the US for any employer and specialize in Customer Service to provide the best possible experience. I excel in team building and problem-solving situations. With over six years of experience in customer service, I have developed a strong ability to evaluate account and service histories to identify trends and mitigate future issues. My technical support experience has equipped me with the skills to troubleshoot software effectively, ensuring customer satisfaction. I pride myself on maintaining a professional telephone demeanor and managing high call volumes efficiently. My goal is to continue growing in a role that allows me to leverage my skills in customer service and technical support.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Team Building](https://jobicy.com/talent/team-building.md)

## Experience

Customer Service Expert @ Verizon Wireless  To Current Evaluated account and service histories to identify trends, using data to mitigate future issues. Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction. Managed on average 32 calls per day. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Groundsmen @ Grove park tree care  To 03/2020 Use hand tools and do maintenance on equipment such as cleaning and greasing. Drove Chip Truck with Trailer/Wood Chipper attached.

Carpentry Assistant @ Home Renovations  To 08/2019 Learned electrical work, plumbing, carpentry and painting skills. Delivered furniture and supplies using a 30' box truck.

Cashier/Bagger/Customer @ Harris Teeter  To 07/2016 Checked customers out at register and provided excellent customer service at all times.

## Education

West Forsyth High School  2013  High School Diploma

Portfolio not available.