ANGELO N. LEDUNA

# Customer Service Provider / Virtual Assistant

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I am a proactive and cheerful customer service provider with more than 14 years of experience in customer service. I have also gained entry-level experience as a Virtual Assistant, where I have handled various administrative tasks such as organizing appointments, making phone calls, and generating leads. My goal is to work in a company where I can make the best of my potential and contribute to the organization’s growth. I pride myself on my ability to manage customer inquiries effectively and provide exceptional support to clients. My experience in the industry has equipped me with the skills necessary to thrive in fast-paced environments and deliver results. I am committed to continuous learning and improvement, ensuring that I stay updated with the latest trends and best practices in customer service and virtual assistance.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Sales](https://jobicy.com/talent/sales.md)[Training](https://jobicy.com/talent/training.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Coaching](https://jobicy.com/talent/coaching.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)

## Education

Western Institute of Technology  2007 March  Bachelor of Science in Computer Engineering

West Visayas State University – Lab School  2002 March  Secondary

## Experience

Insurance Verification Specialist @ Skilled Wound Care  April 2023 - March 2025 Call customer support or use online platforms to verify a patient's insurance eligibility. Create / Update patients billing information in Electronic Medical Records Software. Maintain up-to-date information concerning patients' insurance coverage. Observe HIPAA regulations and standards for protecting patient information.

Senior Premier Customer Service – Credit Card Services @ Wells Fargo LLC  January 2018 - May 2023 Handle affluent customers and manage over 70 calls per day. Help customers complete online banking services and assist users with access problems. Improved customer satisfaction by going above and beyond to answer questions and offer expert support. Process customers’ payments and provide education regarding their bills.

Utilization Management Intake – Blue Cross Of CA @ Accenture  April 2016 - January 2018 Assess client’s needs and determine eligibility for intake service. Work with healthcare providers to maintain the patient’s continuity of care. Check the procedure according to CPT Codes / ICD-10-CM. Upheld HIPAA regulations and standards for protecting patient information.

Inbound Sales Associate – AT&T Direct TV @ VXI Global Holdings, Inc.  May 2014 - February 2016 Handle new subscribers’ orders, account inquiries, and assigned tasks. Communicate with customers regarding promotions, answering questions, and addressing concerns. Educate customers about their bills, bill cycles, payment processing, and support policies and procedures. Deliver exceptional customer service to every customer.

Station Manager @ Seaoil Philippines  December 2013 - March 2014 Recruit, hire, and train new personnel regarding proper protocols and customer service standards. Manage purchasing, sales, marketing, and customer account operations efficiently. Interact well with customers to build connections and nurture relationships. Observed each employee’s individual strengths and initiated a mentoring program to improve their areas of weakness.

Back-Up Product Trainer Comcast @ Transcom Worldwide Philippines  December 2011 - August 2013 Develop and implement a successful onboarding program. Facilitate virtual and in-person learning sessions. Provides effective coaching and mentoring to new hires. Analyze and evaluate training effectiveness.

Customer Service Associate – T-Mobile UK @ Teletech Holdings Inc.  January 2010 - December 2011 Manage 80-100 calls per shift. Respond to customers’ inquiries regarding their accounts. Open a new account and document each customer interaction. Upselling products and services to existing customers.

Business Researcher @ Asian Call Centres  September 2009 - December 2010 Conduct data collection by interviewing participants over the phone. Calling companies in Asia & Europe to gather information regarding their plastic usage. Understand what plastic products big companies want, who will buy them and at what price.