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* [Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Dedicated and quality-driven professional with 20+ years of combined experience in education, retail, and customer service. Motivated human relations specialist committed to leveraging skills to achieve company goals. Skilled in building strong relationships that consistently drives client and company satisfaction.

## Skills

### [Time Management](https://jobicy.com/talent/time-management.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Content Writing](https://jobicy.com/talent/content-writing.md)

## Experience

Tutor/Mentor @ Adaptive Learning Services  2016 - 2025 Provided academic and behavioral support to primary students, tailoring strategies to individual learning needs.

School Aide/Tutor & Mentor @ Independence Elementary  2011 - 2017 Assisted with classroom instruction and school activities in intern volunteer role. Provided support to help students meet grade-level proficiency. Handled client satisfaction through documentation and reporting of consumer service inquiries and interactions. Communicated progress to administration and management staff. Responsible for overall behavioral management help in the classrooms. Conducted lesson instruction and created personalized tutor academic plans. Assisted in email, phone, and in person communications for company success.

Cosmetologist @ Great Clips and Hair Cutttery Salons  2000 - 2006 Delivered beauty services and upheld client retention in compliance with company, OSHA and state rules. Managed front desk, handled register, and stocked inventory. Reported documented client and sales data to corporate. Maintained positive client retention through excellent customer service care.

## Education

Saylor Academy  2023  Customer Service Certification

Obtained all the following Saylor Academy certifications from these courses:
Human Resources Certification
Time & Stress Management Certification
Professional Writing Certification
Word Processing Certification
Spreadsheets Certification

Chester County Career Center  1998 - 2000  Cosmetology License

Cosmetology education certification and license received 2000

Lewisville High School  1996 - 2000  Diploma

High School Diploma
Graduated top 10 of graduating class

CWJ Corp  2016 - 2018  JFL Computer and Finance Certifications

Obtained all the following certifications at Christian Women's Job Corp JFL coursework in the following:
-Financial Peace Certification
-Basic Computer, Word Processing, Spreadsheets, Excel Certifications
-Jobs For Life Coursework certification

Family Leadership Inc.  2015 - 1016  Positive Parenting Certification

Obtained certification in Positive Parenting coursework

Portfolio not available.

Services not available.