Jirah Ruth Fermin

# Customer Service | Client Relationship | Administration | Coordination

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

Hi, my name is Ruth!

I have over 8 years of combined work experience in client facing roles, administration, and coordination for companies based in North America, Asia Pacific, and Dubai.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Leadership](https://jobicy.com/talent/leadership.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)

## Education

Pulse Therapy and Learning Center  October 2023  International Behavior Therapist and Applied Behavior Analysis Technician

University of Makati  March 2012  Bachelor in Integrated Arts: Broadcast Arts, Magna Cum Laude

## Experience

Personal Assistant @ Private Employer  April 2022 - September 2024 Provided light administrative and personal support such as managing calendar, scheduling appointments, drafting emails, monitoring communication platforms, and providing flights and accommodations options whenever on-site support was needed.

Center Coordinator @ Ketab Learning Center (Tutoring Club Dubai)  September 2021 - April 2022 Managed the schedule of around 300 students while maintaining an ideal student-tutor ratio, collaborated with the Center Director and Academic Counselor, supported tutors, and managed day-to-day operations.

Verifications Specialist / Officer (Asia Pacific and Canada) @ Sterling Talent Solutions  March 2014 - December 2018 Analyzed database for accuracy, conducted reference interviews, verified education and professional qualifications, and provided customer service.

Customer Service Representative @ C3 Customer Contact Channels  October 2012 - July 2013 Handled high volume of inbound calls and provided customer service and support for T-Mobile USA.