Santiago Granados

# Client Success & Operations Coordinator

Location ColombiaDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Detail-oriented and proactive professional with 3+ years of experience leading logistics, client operations, and project execution within high-pressure, international environments. Proven ability to coordinate cross-functional teams, streamline operations, and ensure top-tier client experiences across multiple regions. Fast learner with deep ownership mindset, bilingual fluency, and strong command of productivity tools. Currently seeking a mid-level remote role in project coordination, operations analysis, or administrative support.

## Skills

### [Process Improvement](https://jobicy.com/talent/process-improvement.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Slack](https://jobicy.com/talent/slack.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Asana](https://jobicy.com/talent/asana.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Trello](https://jobicy.com/talent/trello.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)

## Experience

Sales & Operations Coordinator @ The Colombian Trip DMC  Jan 2025 - Present Managed end-to-end experience for international clients —from initial sale to itinerary design, bookings, service delivery, and post-trip follow-up; closed over $100,000 USD in tailor-made travel experiences. Served as the main point of contact for high-value clients, building long-term relationships and ensuring satisfaction, loyalty, and repeat business. Oversaw daily logistics and vendor coordination across multiple regions, proactively resolving service issues to maintain a premium client experience. Maintained internal tracking systems, analyzed client behavior and booking trends, and contributed insights to improve internal workflows and retention strategies. Collaborated closely with leadership on optimizing client operations, streamlining communication with field teams, and enhancing customer feedback loops.

Corporate Travel Agent @ First in Service  Apr 2024 - Jan 2025 Supported corporate clients in planning complex travel itineraries to Europe, ensuring compliance with regulations and company travel policies.

Executive Assistant @ Gila Media Agency  Nov 2022 - Jan 2024 Supported executive-level operations, calendar management, and marketing workflows for a digital media firm. Coordinated influencer outreach, tracked deliverables, and maintained team accountability using Asana and Slack. Assisted in documentation, reporting, and timeline tracking across various marketing projects. Fostered strong vendor relationships and helped streamline marketing campaign execution. Supported 15+ concurrent projects, helping reduce delivery delays.

Front Desk Intern – Guest Services @ Shangri-La Barr Al Jissah Resort & Spa  May 2018 - Nov 2018 Delivered high-level service in a 5-star international resort, assisting with guest arrivals, departures, and daily requests. Coordinated with concierge, housekeeping, and transport teams to ensure seamless guest experiences. Assisted front desk operations and supported the team in managing client-facing tasks. Developed cultural adaptability and service excellence in a fast-paced, multicultural environment.

## Education

Universidad Externado de Colombia  2022  Bachelor’s Degree in Hospitality & Tourism Management

Portfolio not available.