Daniel Gonzalez

# Customer Service Representative

Location United StatesDesired Salary 40 -  USD/hourlyWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a bilingual professional fluent in English and Spanish, with a strong background in customer service and administrative support. I hold a CA Food Handler’s License and have experience in domestic transportation coordination. My skills include bookkeeping, scheduling, and proficiency in Microsoft Office and Google Suite. I have worked in various roles, including bartending and customer service, where I have developed the ability to de-escalate situations and manage bar supplies effectively. I am authorized to work in the US for any employer and am committed to providing excellent service in every role I undertake.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Training](https://jobicy.com/talent/training.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Data Entry](https://jobicy.com/talent/data-entry.md)

## Experience

Bartender @ Instawork App  September Event setup, Event breakdown, Food handling, Tray service, Cash handling, ID checking, Bouncer, Staff coordination, Fulfillment (inventory management), General maintenance, Facilities up keeping

Customer Service Representative @ Allstates WorldCargo  July Worldtrak and various tracking software usage, Customer liaison, Tracking and tracing, Delegating tasks accordingly, Troubleshooting, Final mile contact, Ensuring deliverables are done in timely manner

Domestic Transportation Administrative Support @ American Linehaul Corporation  August Customer Service Representative, Creating shipment records, transactions and data entry, Freight scheduling and asset management, Development and maintenance of database and services

Bartender/Server/Trainer @ Shogun Restaurant  January Cashier, POS and Customer Service Transactions, Creating a stellar customer experience, Side work and daily maintenance

Lead Server/Trainer @ Paradise Sushi & Grill  September Cashier, POS and Customer Service Transactions, Creating a stellar customer experience, Side work and daily maintenance

Lead Trainer/Server @ The Cheese  April Cashier, POS and Customer Service Transactions, Training new hires and upkeep of company wide standards

Assistant Office Manager @ Larkspur Econogas  February Creating filing system, Maintaining client and job records, Light A/P and A/R, Light payroll, Filing monthly workers compensation report

## Education

Santa Rosa Jr. College Petaluma  To 2011  Trade School in General Education

Culinary arts, Front of house operations, Restaurant operations and management, Baking and pastry arts

Casa Grande High School Petaluma  To 2006  High School Diploma

Portfolio not available.