Diego Edgardo Ramirez Roldan # Customer Service Representative Location MexicoDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus Actively looking Field / Industry Customer Success * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Spanish - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I enjoy helping and interacting with people because it makes me feel happy and fulfilled. I like to listen to their stories, needs, and preferences, and I try to offer them the best solutions and recommendations. I also like to learn from their experiences, opinions, and feedback, and I try to improve my skills and knowledge. I believe that helping and interacting with people is not only a professional duty, but also a personal pleasure. I always strive to create positive and lasting relationships with the people I work with. My professional experience spans various customer-facing roles including waitress, retail associate, receptionist, concierge, bilingual interpreter, and customer service representative. These roles have helped me develop strong communication, multitasking, organizational, and problem-solving skills. I have experience working in fast-paced environments and handling multiple tasks simultaneously while maintaining excellent customer satisfaction. I am bilingual in Spanish and English, which has enabled me to work effectively as a bilingual interpreter and customer service representative, facilitating communication between speakers of both languages. I am culturally sensitive and empathetic, which helps me understand and address customer concerns effectively. Currently, I am pursuing a Bachelor's degree in software development, aiming to transition into a software developer role in the future. My goal is to create apps and software that can help other people, combining my passion for technology with my dedication to helping others. Throughout my career, I have gained valuable experience in customer service, sales, inventory management, and administrative tasks. I am adaptable, detail-oriented, and committed to continuous learning and professional growth. I am confident that my diverse background and skills make me a strong candidate for roles that require excellent interpersonal and organizational abilities. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Sales](https://jobicy.com/talent/sales.md)[Client Management](https://jobicy.com/talent/client-management.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Empathy](https://jobicy.com/talent/empathy.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Patience](https://jobicy.com/talent/patience.md) ## Experience Restaurant Waitress @ Toks 05/2019 - 09/2019 Provided customer service in a fast-paced restaurant environment. Assisted with food preparation, table service, and cleanliness standards. Worked closely with the team to ensure efficient operations and guest satisfaction. Retail Associate @ Tomi Videogames 06/2020 - 07/2021 Advised customers on gaming products, consoles, and accessories. Handled sales transactions, inventory management, and customer inquiries. Built strong product knowledge and communication skills in a retail environment. Receptionist/Concierge @ Hotel Mura Boutique 02/2023 - 10/2023 Managed guest check-ins/check-outs, reservations, and payments. Provided excellent customer service, handling guest inquiries and special requests. Developed strong multitasking and organizational skills in a fast-paced environment. Bilingual Interpreter @ LanguageLine Solutions (WFH) 10/2023 - 01/2024 Facilitated communication between Spanish and English speakers in various industries. Interpreted conversations accurately, maintaining cultural sensitivity and professionalism. Worked remotely, managing multiple calls and clients effectively. Bilingual Customer Service Representative @ Home Depot, Results CX (WFH) 02/2024 - 06/2024 Act as the primary point of contact for customers seeking assistance with Home Depot’s Private Brands. Handle inquiries, resolve issues, and provide detailed product information. Ensure excellent customer satisfaction through problem-solving and communication skills. Customer Service Representative @ Onesource - Intugo (Holyoke Medical Group) 06/2024 - 01/2025 Assisted patients with appointment scheduling, billing inquiries, and insurance verification. Provided excellent customer service while maintaining confidentiality and professionalism. Coordinated with healthcare providers to ensure smooth patient experiences. ## Education IEU 2022 - present Bachelor of Software Development My main goal and dream is to work as a software developer, creating apps and software that can help other people Portfolio not available.