Willie Triplett # Customer Service Representative Location United StatesDesired Salary UnspecifiedWork preference Full TimeRelocation NoLinks Status Actively looking Field / Industry Customer Success * ShareSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a hardworking Customer Service Representative with over 3 years of experience in diverse roles, including managing inbound and outbound calls to resolve inquiries and ensure customer satisfaction. I have a proven ability to maintain a clean and organized environment while delivering exceptional service. My skills in communication and problem-solving are complemented by a background in health administration. I am dedicated to enhancing customer experiences in fast-paced settings and continuously improving my professional abilities. Currently, I am a full-time student at Full Sail University online, pursuing music education, which reflects my passion for creativity and collaboration. I am willing to relocate anywhere and authorized to work in the United States for any employer. Throughout my career, I have gained experience in various industries, including retail, assembly, inventory management, and customer support, which has helped me develop a versatile skill set. I have worked remotely and on-site, adapting quickly to different work environments and maintaining high standards of service. My roles have involved building strong customer relationships, effectively communicating promotions, and providing technical support, such as assisting clients with Turbo Tax software. I am also experienced in training and supervising staff, creating training manuals, and ensuring compliance with company policies. I am committed to producing a clean and safe work environment and have volunteered for community work in Genesee County, Flint, Michigan. My certifications include HIPAA, which supports my knowledge in health administration and confidentiality. I am eager to bring my customer service expertise, strong work ethic, and willingness to learn to a new role where I can contribute positively to the team and company goals. In addition to my professional experience, I possess skills in forklift operation, phone etiquette, delivery driving, basic math, and effective communication. I am fluent in English and continuously seek opportunities to grow both personally and professionally. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md) ## Experience Associate @ Full Sail University Online August Collaborated with other musicians to create unique arrangements and compositions. Engaged with audience members during performances to create an interactive experience. Sales Associate @ Legal Shield December Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals. Effectively communicated promotions, discounts, and special offers to customers at the point of sale. Assembly Line Worker @ lear.Inc Assembly January Assembling seats on a conveyor line. Inventory Associate @ WIS International October Counting stores storage shelves. Managed inbound and outbound calls to respond to inquiries and resolve concerns. Produced a clean environment. Customer Service Representative @ TruGreen Limited Partnership April Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Turbo Tax Intuit Agent @ Sykes. Corp April Fixing Turbo Tax Software online. Helped clients with tax solutions. Inventory Specialist @ Scanscape IRI October Counting stores storage shelves. Produced a clean environment. Temporary Die Cast @ General Motors January Sorting parts of the line. Packaging auto parts to container. Switching line sorters. Customer Service Specialist @ Speedway October Managed inbound and outbound calls to respond to inquiries and resolve concerns. Greeting customers in company store. Cleaning the parking lot. Recycling Sorter @ United Plastic September 2020 General labor: sorting and grinding plastic containers. Followed company policy and safety. Produced a clean environment. Engagement Specialist @ Startek. Inc February Managed inbound and outbound calls to respond to inquiries and resolve concerns. Offered product of coffee to new members. Produced a clean environment. General Laborer @ Northgate November General labor building boxes for General Motors equipment. Producing a clean environment. Getting along with team members. Assembly Technician @ March Coating October Tested and inspected struts wiring installations. Assemblies and circuits for quality control purposes. Produced a clean environment. Customer Service Representative @ Altos Medical May Managed inbound and outbound calls. Responded to inquiries and resolved concerns. Produced a clean environment. Customer Service Representative @ Skyes Inc September Supervised and trained support staff comprised of 8 full-time and 3 part-time employees. Created training manuals for all new hires and aligned the manual content with training content. Researched and recommended specific vendors for improved facilities by doing inventory. Customer service in greeting and inventory. Produced a clean environment. ## Education Full Sail University August Music Education (Online course) Suwannee, GA August 2021 G.E.D (General Education Development) Colorado Technical University Online November Associate of Science in Health Administration Service Portfolio not available.