Skill Assessments This user has not passed any tests yet Languages English - Hungarian - * ReportPeople also viewed [![Gunay Majidli](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_63944_1779685524.jpg) Gunay Majidli Growth Product Manager](https://jobicy.com/u/id63944.md) * [![Megan Lytle](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_63031_1779685603.jpeg) Megan Lytle Certified Scrum Master | Agile Project Manager](https://jobicy.com/u/id63031.md) * [![Michael Bobo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_67347_1780444811.jpg) Michael Bobo Customer Success Manager](https://jobicy.com/u/id67347.md) * [![Claudia Us](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_63805_1779685473.jpeg) Claudia Us Coordinator](https://jobicy.com/u/id63805.md) * [![Hyden Saulter](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70492_1783973950.jpg) Hyden Saulter Customer Service Professional](https://jobicy.com/u/id70492.md) * [![Alec MacKenzie](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_59574_1779685426.jpg) Alec MacKenzie Sales Engineer](https://jobicy.com/u/id59574.md) * [![Angel](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_65633_1779685414.jpg) Angel Customer Success Manager](https://jobicy.com/u/id65633.md) * [![Amanda Frascatore](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_68523_1782105952.jpg) Amanda Frascatore Account Manager](https://jobicy.com/u/id68523.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) ## About Me I'm a proactive and versatile Customer Service professional with 5 years of experience in order management & customer support, and 2 years of experience managing high performance, diverse, international teams in the European market. I excel at data analysis and reporting and make decisions and deliver actionable insights with an evidence first approach. I am a highly motivated self-starter, focused on efficiency and performance. I lead teams from the front and drive productivity with a supportive management style. ## Skills ### [Python](https://jobicy.com/talent/python.md)[SQL](https://jobicy.com/talent/sql.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Communication](https://jobicy.com/talent/communication.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Reporting](https://jobicy.com/talent/reporting.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Coaching](https://jobicy.com/talent/coaching.md)[SAP](https://jobicy.com/talent/sap.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[People Management](https://jobicy.com/talent/people-management.md)[Hiring](https://jobicy.com/talent/hiring.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Management](https://jobicy.com/talent/management.md)[Research And Analysis](https://jobicy.com/talent/research-and-analysis.md) ## Experience Customer Service Supervisor @ Bio-Rad Laboratories, Inc. 2022/2024 Led a team of 8-12 in front and back-office operations for Italy, United Kingdom, Belgium, Netherlands, Luxembourg, driving process improvements that enhanced customer satisfaction (CSAT, NPS, CES metrics) by 30% through streamlined workflows and automation. Spearheaded implementation of advanced tools and related workflows (ESKER for PDF order automation, e-invoicing, e-ordering), reducing order processing time by 60% and improving order and invoice accuracy, translating to improved customer satisfaction. Designed and deployed custom reports and PowerBI dashboards to monitor KPIs (orders, invoicing, disputes, cash collection), providing actionable insights to senior leadership for strategic decision making. Collaborated with cross-functional teams (Sales, Planning, Quotes) to align operations with business objectives, fostering a cultureof synergy and improving efficiency in cooperation. Developed and delivered daily reports on open orders, backorders, and material ETAs, enabling data-driven decisions that reduced EMEA backorders by 70%, and weekly reports on disputed invoices that improved resolution times and reduced bad debt by 90%. Customer Service Representative @ Bio-Rad Laboratories, Inc. 2020/2022 Managed day-to-day operations for highest revenue distributor accounts, ensuring timely resolution of issues and maintaining exceptional client relationships. Delivered weekly reports on backorders and material ETAs, improving transparency and stakeholder trust across EMEA distributors. Mentored new joiners and provided senior level guidance to colleagues, contributing to improvement in team performance metrics. ## Education Pazmany Peter Catholic University 2018/2020 Master's Degree (MSc) Medical Biotechnology University of Leeds 2014/2017 Bachelor's Degree (BSc) Neuroscience Portfolio not available. Services not available.