![Shauntelle Marrero](https://jobicy.com/react/themes/app/images/avatar.jpg) Shauntelle Marrero # Customer service expert Actively looking · Member since 28 Aug 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 25 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI have over 30 years of experience in sales and sales management, including a long tenure as a Bakery Manager at Smith's/Kroger from 2003 to 2023. Throughout my career, I have developed superb customer service skills and a strong ability to empathize with people, which has helped me excel in various client services roles. I am detail-oriented, adaptable, and always willing to learn and improve my skills. In recent years, I have worked extensively in client services and customer experience roles at HealthEquity and Walker Edison. My responsibilities have ranged from answering customer inquiries and troubleshooting issues to leading teams and training new associates. I take pride in my ability to exceed goals and provide exceptional service consistently. I am highly organized, patient, and possess excellent time management skills. I am also proficient with Salesforce and various computer applications, which support my ability to manage tasks efficiently. I enjoy working with people and am known for my positive attitude, tactfulness, and willingness to assist others. Volunteering is important to me, and I have contributed my time to several charitable organizations, including Bruce’s Angels and Sub for Santa fundraisers. I also teach cake decorating classes when requested, combining my leadership skills with community involvement. I am a hardworking, optimistic individual who values respect and clear communication. I am a team leader who is not afraid to admit mistakes and learn from them. My goal is to continue growing professionally while helping others and exceeding expectations in every role I undertake. ## Skills 26 capabilities[Coaching](https://jobicy.com/talent/coaching.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Empathy](https://jobicy.com/talent/empathy.md)[Event Planning](https://jobicy.com/talent/event-planning.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Patience](https://jobicy.com/talent/patience.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Public Speaking](https://jobicy.com/talent/public-speaking.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Reporting](https://jobicy.com/talent/reporting.md)[Sales](https://jobicy.com/talent/sales.md)[Sales Management](https://jobicy.com/talent/sales-management.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Time Management](https://jobicy.com/talent/time-management.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Experience Career history ### Customer Experience Associate · Walker Edison Sept 2024 – PresentAnswer phone calls when needed; Assist customers with replacement part orders; Treat each customer as you would like to be treated; Try to resolve each customer’s issue efficiently ### Lead Email Processor Client Services · HealthEquity June 2022 – September 2024Supervise & Manage the Conduit Team Regarding any Help They may Need to Process Emails; Achieve and Exceed Monthly Statistics and Goals; Proud Leader of Case Closures per Day; Willingness to Help with any Additional Projects and/or Help Solve Complex Problems; Help Train New Email Associates and be Present when/if Questions were to arise; Provide Amazing Customer Service ### Client Services Phone Team · HealthEquity January 2020 – 2022Answer Phone Calls from HR Admins and Address their HSA, FSA or HRA Concerns; Subject Matter Expert on the Classic Platform; Willingness to Assist Leaders on Special Projects; Willingness to Assist Coworkers on Classic Questions; Educate HR Admins on How their HSA, FSA or HRA Accounts are Setup for their Employees; Troubleshooting for HR Admins; Provide Amazing Customer Service ### Member Services Phone Team · HealthEquity July 2019 – November 2020Answer calls from Members and address their questions; Educate Members on Health Savings and Reimbursement Accounts; Consistently Ranked in the top 10 on Incentive Campaigns; One on One Mentoring with New Hires; Ability to Assist Team Members and Answer Customer Questions; Help Members to Substantiate and Offset Reimbursement Accounts; Provide Amazing Customer Service ### Bakery Manager · Smith’s/Kroger September 2003 – December 2023Employee and Schedule Management; Maintaining a Clean and Safe Work Space; Product Ordering and Inventory; Sales and In-Store Marketing; Attend and Participate in Management and Safety Meetings; Troubleshooting and Problem Solving; Production of products; Achieve the Sales Goals Set; Provide Amazing Customer Service ## Education Learning historyNo education data available. 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